Vacancy expired!
Genuent, LLC is currently seeking a Tier 1 Tech Support with our client based in Santa Monica, CA. This position will require to be on-site due to the nature of the role. This position will be responsible for:
- Providing Tier 1 support, which includes receiving calls, opening and logging incidents and tasks, addressing issues that can be quickly resolved and routing/raising trouble tickets to the appropriate resource.
- Installing, configuring, diagnosing and repairing Apple and Windows hardware.
- Responding to calls within agreed time limits and updating tickets for tasks completed.
- Strategically prioritize calls to ensure those that have the greatest impact on the business are resolved first.
- Aims for first contact resolution and with an appetite for learn how to increase this metric
- Seeking support from Helpdesk Lead and or Supervisor for calls that pass their due dates, or where more experience is required in resolving a call.
- Support remote offices, users, and events.
- Participate in on-call rotation.
- Perform duties as required to accomplish the objectives of the department.
Vacancy expired!