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Description
We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Santa Rosa, California area and is a long-term contract / temporary opportunity.Your responsibilities- Pinpoint recurring technical issues and present solutions to address the root of the problems- Offer IT support for operating systems, productivity software, and a variety of other applications used internally- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups- Independently investigate and implement solutions to technical issues Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications- Comprehensive knowledge of navigating basic office equipment and protocols- User administration and bug fixing in a client-server environment- IT support ticketing system experience highly valued- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Familiarity with basic networking concepts Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!