Technical Consultant Services job vacancy

Vacancy expired!

Technical Consultant Services

Santa Rosa California 95403

Provide support to IT users. Working in a Windows 10 environment: analyze, troubleshoot, and configure software, hardware, network, printer and telephone related problems. Image PC's, install/configure PCs onsite and remote. Log and track services provided. Required:

Experience with ticket tracking system: Able to log calls efficiently and completely.
Experience with desktop support analysis and tasks: Diagnose operating system, connectivity and hardware issues; effect resolution.
Basic experience with Active Directory: Understand AD structure; ability to reset passwords
Basic experience with MS Office 2007, 2013, 2016: analyze and resolve user issues with Office suite.
Strong customer service and communication skills.

Other duties include:

Triage incoming phone and email requests
Ability to interact with customers on the phone and through email to diagnose problems and resolve or escalate; enter and fulfill service requests such as password resets and software installation.
Desirable, optional:
Experience configuring and troubleshooting end-user VOIP telephone service
Experience with System Center Service Manager 2012
Experience with PowerShell Automation

Current Background check on file with agency and Clean DMV required Must be able to lift, push, pull up to 25 pounds. Must be able to kneel, crawl under desks, etc.

Will be required to adhere to all Sonoma County COVID-19 Workplace Protocol including wearing a face covering at all times, completing a Wellness Check each morning before starting work, and reporting any COVID exposure or possible exposure they may encounter.

Vacancy expired!

ID	#12424691
State	California
City	Santarosaca
Job type	Contract
Salary	USD $30.00 - $40.00 per hour 30.00 - 40.00 per hour
Source	Experis
Showed	2021-04-20
Date	2021-04-20
Deadline	2021-06-19
Category	Software/QA/DBA/etc
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Job Details

Technical Consultant Services