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Description
No C2C or must be eligible to work in the U.S. available 10 years experience required. Top Requirements: · Powershell · Familiar with Windows 10/11 platform · M365 · Familiar with ITIL · ServiceNow is a plus Job Description: Job Responsibilities: • Monitors and maintains assigned support tickets on a daily basis. • Adheres to the department's published SLAs as they relate to proper handling and escalation of tickets based on severity and priority level. • Maintains, troubleshoots, and administers GPO, Active Directory Services (including Azure AD), Windows Enterprise, M365, and VMware from an endpoint perspective. • Responsible for all high priority, "Zero-Day" patch deployment requests generated by support tickets, vendor notification, or Bank Security requirements. This includes both Windows and third party applications. (Chrome, Firefox, Adobe, etc.) • Responsible for assisting the Service Desk with level III support for issues beyond Level I and II's skill set. • Manages the design, deployment, monitoring, maintenance, upgrade, and support of all Windows endpoints, hardware, and software. (this includes third party patches) • Manages and administers the bank's Endpoint Management Platform (EPM) • Configures, maintains, and updates all endpoint system images as directed by management or policy utilizing EPM platform. • Analyzes benchmarks and reports on the Windows endpoint infrastructure to maintain system scalability, integration, redundancy, performance, and functionality • Aids in design, implementation and maintenance of IT systems by gathering data pertaining to current and future development initiatives, and uses the information to assist systems engineer in identifying, predicting, interpreting, and evaluating system and network requirements. • Collaborates with vendors (hardware, software, services), outsource partners, and other stakeholders. • Maintains hardware and software system efficiency. • Assists with system and hardware migrations. • Attends and actively participates in scrum, department meetings, project meetings, continued education and anything else requested by your direct report • Performs on-call after-hours support based on a staff rotation as or when required. Requirements PowerShell Scripting, Windows PowerShell, PowerShell, Microsoft Windows 10, ITIL - IT Infrastructure Library, Deployment Automation, Application Integration, Application Deployments, Application Frameworks, Application Installations, Endpoint Security, Endpoint Protection Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!