Vacancy expired!
This is a part-time position / 10 hours/week / with potential for more over time.
Ayla is a healthy beauty retail business based in San Francisco. We have an expert-curated selection of the most effective and good-for-you beauty products from around the world. We provide unparalleled service, expertise, and personalized guidance. We sell online to customers around the world and in person at our studio in San Francisco.
What our Guides do:
Promptly respond to customer questions by email, phone, and in person
Help customers find the best product matches for their needs and educate on how to use
Proactively follow-up with customers to check on product satisfaction and make additional suggestions
Work with our fulfillment team to process orders
Maintain our store as needed
Assist with planning and execution of monthly events at the store
Help develop solutions to continuously improve our customers experience
Delight and satisfy our customers with every interaction they have with us
What we look for in a team member:
Genuinely enjoy helping others and have passion for providing a high quality experience
Keen interest in skincare and cosmetics (and a desire to learn more)
Excellent written & verbal communication skills
Bachelors degree
Comfortable in a fast-paced startup environmentmulti-tasking and handling a high volume of customer inquiries with a fast turnaround
Proactive, creative problem solver
Highly detail oriented and self-disciplined
Experience in customer-focused ecommerce business, beauty, customer service, or project management is a plus
Requirements:
Able to work on Saturdays and one closing shift (12-5pm)
Flexible with schedule changes based on business need
You must be able to reliably commute to our San Francisco office.
Eligible to work in the U.S.
Please send resume.
Vacancy expired!