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University of San Francisco
USF - Associate Director, Systems & Analytics - $300MM Development Campaign
Job Label:USF - Associate Director, Systems & Analytics
This is the challenge of your lifetime: makingUSF's development organizations's systems/analytics world class. USF's "Changing the World From Here"goal is to raise$300 million tofundscholarships and financial aid, programs, and new learning spaces.
Under the supervision of the Director of Development Services, you, as the Associate Director,Systems & Analytics (AD), will beresponsible for supporting the successful completion of project deliverables to the Office of Development.
Specific areas of focus include: management of the Systems & Analytics team which consists of three direct reports, ownership of project artifacts & documentation, capturing and documenting new & revised business processes for sharing with internal development and external University constituents, conduct fit/gap analysis and make recommendations for and oversee change management and next steps associates with those recommendations; facilitation of meetings, event coordination, stakeholder communication and activities associated with project priorities; development and testing of software prototype designs, and as required, tasks or deliverables within the project phases of initiation, planning, design, build, test, and transition.
The AD is a thought partner and project manager for any Development Services projects which support overall fundraising efforts and the work of units within Development. Along with the Director, the AD will plan and execute on strategies furthering fundraising goals.
As the AD, you will leverage knowledge of business process analysis methodology, processes, tools & administration with a strong emphasis on business process improvement, standardization, documentation & training and independently own & manage business process assessments, sometimes as a part of project delivery, under the supervision of the Director of Development Services.
University of San Francisco (USF) is recognized nationally and internationally as a leading Jesuit Catholic, urban university with a tremendously diverse student and faculty population and a global perspective. Established as San Francisco’s first institution of higher education in 1855, the university is deeply embedded in the intellectual, spiritual, and cultural life of one of the most innovative, diverse, and dynamic cities in the world. USF presently serves over 11,000 undergraduate, graduate, and professional students in Arts and Sciences, Education, Law, Management, and Nursing and Health Professions and has 1,217 faculty members.
You are a self-motivated, personable, proactive individual, responsible for the following:
Team Management
Manage the Systems & Analytics team, which consist of a Database Coordinator and two Data Analysts, prioritizing workload and engaging the team toward peak performance
Evaluate performance and conduct a mid-year and annual appraisal of performance
Contribute to team effort by owning, driving & accomplishing related results as needed
Manage all aspects of reports requested through Development Services including delegating report requests to team members, analyzing report requests, and recommending changes based on needs of the client
Training
Provide training & reference material for users by writing and maintaining user documentation
Train colleagues in Salesforce report writing; troubleshoot Salesforce reports for colleagues
Train colleagues in the use of Tableau reports; troubleshoot Tableau reports for colleagues
Project Management
Design, evaluate and deliver solutions using Salesforce
Identify business requirements around processes and systems that need adjustment and improvement
Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats, and maintaining knowledge of best practices and tools in similar markets and organizations
Design current & future processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications, creating change management process and executing on communication plans to ensure successful integration and adoption
Improve systems by studying current practices & recommending modifications
Identify controls for existing problems, writing improved procedures, communicating changes and providing training as needed
Define business requirements by validating project milestones, phases, elements & tasks; Monitors business analysis progress by tracking activity, resolving problems, publishing progress reports, recommending actions
Maintains business process analysis & system protocols by writing and updating procedures
Maintain test scripts with business and assist in testing proposed changes in functionality
Document standard operating procedures and technical specifications for new operational processes
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
Other duties as assigned
Minimum Requirements:
Ability to work across teams, build consensus & facilitate business process workshops.
Degree in business or IT preferred; 5-7 years of experience in lieu of degree considered
At least 5-7 years of relatable work experience; business analysis ownership in multiple projects of 3 months or longer
Advanced skills in technical evaluation;
2-3 years Software implementation experience
2-3 years of supervisory experience
Advanced skills in planning, analysis & process mapping
Knowledgeable of Salesforce platform, Tableau Reports
Knowledge of higher education fundraising process and applications
Self-motivated to own and complete time-sensitive tasks, documentation & business process assessments
An eagerness to learn, map & improve USF business processes; illustrating in tools like Visio or Lucidchart
Demonstrated computer skills including Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, Project, Visio; Google for Business products – Docs, E-mail, Calendar, Sites; SmartSheet & Lucidchart desirable
Active listener with demonstrated verbal & written communication skills
Ability to work in team environment & multi-task effectively
Detail-oriented and highly organized
Six Sigma Green Belt desirable
Higher education experience a plus
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