Vacancy expired!
Zoo Med Labs, Inc. (San Luis Obispo, CA) The number one manufacturer of reptile care products is looking for an enthusiastic person with great customer service skills and knowledge relating to reptiles to join our Customer Service and Animal Care Team. Zoo Med products are sold worldwide and are of the most popular products on the market to care for pet reptiles. Our customers may purchase our products through retailers such as Petco, PetSmart, Independent Pet Retailers, online retailers and more. From our headquarters in San Luis Obispo, we help troubleshoot product issues, provide replacement products through our warranties, and provide product recommendations for animal care based on our experience with our own private collection of animals.
In addition to customer service, this position involves helping to care for a private collection of over 700 animals representing over 85 species of reptiles, amphibians, invertebrates, as well as many freshwater fish.
This is a full time position; Monday – Friday from 8:00 am to 5:00 pm, and occasional weekends.
GENERAL DUTIES:
Answering Customer phone calls
Responding to Customer Service E-mails
Learning about Zoo Med products to answer questions correctly
Processing warranty replacements
Animal habitat cleaning and maintenance
Assist with daily animal feeding and watering
Work Space maintenance
Assisting other teams (sales, R&D, graphics, etc…) as necessary
POSITION REQUIREMENTS:
Excellent communication skills
Ability to write emails professionally, with good grammar and punctuation
Comfortable talking on the phone with customers in a professional manner
Ability to finish projects correctly in a timely fashion
Retail pet store experience (very desirable but not required to apply)
Reliable with strong work ethic
Ability to take and follow directions
We are located in San Luis Obispo, CA and offer a casual working environment. We offer a benefits package that includes health, dental and vision insurance as well as a 401K and paid holidays and vacation.
Vacancy expired!