Job Summary:
The Front Desk Agent is very important as it serves as the first point of contact for guests. We are looking for someone to create a very welcoming and comfortable environment for the customers as they come in. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and helping clients choose their desired jewelry. The ideal candidate will possess strong communication skills and an energetic approach to enhancing the guest experience.
Duties:
Greet guests warmly upon arrival and provide assistance during check-in and check-out procedures.
Handle reservations, cancellations, and modifications efficiently using the property management system (POS).
Upsell product sales without making the clients feel pressured.
Maintain an organized front desk area, ensuring all necessary supplies are stocked, clean and readily available.
Process payments accurately through cash register operations.
Address guest inquiries and complaints with professionalism, striving for timely resolutions.
Sweep and wipe down display cases to ensure a clean front room environment.
Discuss and design possible ear curations using available jewelry for clients.
Prepare jewelry for piercings.
Skills:
-Strong customer service orientation with a focus on guest satisfaction.
-Excellent communication skills.
-Ability to upsell products and services effectively.
-Proficiency in using POS systems and cash registers.
-Strong organizational skills to manage multiple tasks efficiently.
-Ability to remain calm under pressure while addressing guest needs.
This Front Desk Agent position offers an opportunity to be part of a dynamic team dedicated to providing a luxury piercing experience with excellent customer service. If you are passionate about jewelry, ear curations and thrive in a fast-paced environment, we encourage you to apply!
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 4 – 20 per week