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MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Great phone demeanor and professionalism. Ability to communicate clearly, listen thoroughly and respond quickly. Must be somewhat technology savvy. Other qualifications include:
Possesses a strong attention to detail
Bachelors Degree or similar experience
Extremely Organized and punctual
Able to think quickly on their feet and respond to customers
Great computer skills and written skills
Ability to function under pressure
Ability to achieve and maintain individual goals
Exercises great team work and enthusiasm
Executes excellent communication and listening skills
Able to manage multiple projects simultaneously
Excellent written and verbal rapport
Cold calling experience a plus
Ability to work individually with minimal supervision
Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
Continually looks to improve his/her knowledge of the company, product, and service.
Keeps confidences and avoids gossip; admits mistakes;
GENERAL DUTIES AND RESPONSIBILITIES:
This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive.
PROMOTIONS
ï§ Brand Management
ï§ Promotion program management to include Content Marketing experience and content creation.
ï§ Manage Social Media presence:
o Facebook, Web Site, Press Releases, Pinterest, Twitter, etc.
ï§ Email campaigns
ï§ Magazine ads
ï§ Brochures and product literature
ï§ Website design and maintenance
ï§ Creative design for promotion projects
ï§ Video creation for content marketing program
ï§ Proficiency with Adobe Creative Cloud programs including Photoshop, InDesign, etc.
CUSTOMER SERVICE
ï§ Answer Phones
ï§ Triage incoming calls sort by product follow diagnostic algorithms, escalate as appropriate
ï§ Data Entry and customer contact info management Mailing and Email Lists
ï§ Contact customers for feedback and testimonials
ï§ Follow up calls and Emails to customers to evaluate success of Customer Service / Tech Support activities.
ï§ Assist with office filing and documentation
ï§ Assist with Shipping and Receiving.
ï§ Assist with design and production of promotional materials
ï§ Assist with management and sales of product warranties and service/support contracts.
ï§ Reconcile Purchase Orders with Vendor invoices
INSIDE SALES Responsible to know entire product lines
New outbound lead generation and sales
Follow up with prospects in the system that may have fallen off of the radar
Management of on-line sales;
Manage new leads, customer data input and research (web sites, Facebook, etc.).
Schedule Lead Follow ups
Support outside sales reps with product and literature requests, make follow up calls, and advance calls.
Assist with/create preparation of Sales Quotes
Respond to web inquiries
Assist with government and academic institution bids
Online Web demonstrations for prospects
Assist with Sale Rep inventory movement and proper input of data in to Inventory Program. Damage documentation.
Deliver tracking information to customer, arrange welcome letter and training sessions, feedback follow up. Submit delivery reports for warranty initiation
Vacancy expired!