Job Details

ID #8482172
State California
City Southsanfrancisco
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source CSI (Consultant Specialists Inc.)
Showed 2021-01-23
Date 2021-01-22
Deadline 2021-03-23
Category Et cetera
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Medical Affairs Content

California, Southsanfrancisco, 94080 Southsanfrancisco USA

Vacancy expired!

Department: USMA Medical InfoJob Category: Drug Devt - Med/Clin AffairsJob Title: Customer Content SpecialistInitially remote due to COVID.

You will provide operational support for customer content and related support to others in Medical Affairs. EXAMPLE ACTIVITIES: Manage information (e.g. references) from entry to archive in central repositories (e.g. Bibliography, Content Management, Query/Inquiry System) and ensure publications are in the defined format and categories Provide non-clinical case handling support for customer facing staff supporting physician and patient inquiries Facilitate and align process for potential adverse event (AE) and product complaints (PC) from submission to reconciliation (e.g. safety topics in conference abstracts) Partner to define and coordinate USMA medical congress processes related to inquiry handling and conference proceedings Monitor and communicate content and knowledge management issues to stakeholders Maintain and manage current and accurate documentation and data in systems and databases Generate and report assigned medical information-related activities, volume & trends to stakeholders Setup and manage routine literature alerts (e.g. creating new, modifying, retiring/deleting existing) including resolution to any service disruptions / issues Manage and track literature search requests and literature search alert history (e.g. active alerts, changes, etc.) Maintain copyright permission Review monthly reprint usage, submit and reconcile copyright payments/invoices with Vendor Finance Track and communicate copyright data trends, themes, opportunities or issues with stakeholders Identify and recommend process and other improvements; whether pertinent to your specific department and/or beyond Skills: Outstanding attention-to-detail, time management & prioritization Knowledge of relevant project management methodologies and the systems development lifecycle High level of proficiency with Microsoft Word, Excel and PowerPoint Proven track record of meeting or exceeding objectives and goals Strong customer orientation/focus Understanding of multiple customer needs and capable of creating focused responses Effective verbal & written communication skills, including strong technical writing skills. Can provide information through various communication channels Excellent partnering skills: works well within teams and is effective in collaborating with others internally and externally Ability to handle pressure, short time lines, and change Understanding of, or aptitude to learn, drug development processes (key functions involved and the path through development and into market) Solid knowledge and understanding of rules and regulations impacting business practices Knowledge of medical terminology is preferred Keywords:Education: Bachelor's Degree (life sciences or related disciplines) or equivalent experience 2-3 years' relevant work experience (e.g., customer service, healthcare, reporting/analytics, contact center operations, project management, etc.) Skills and Experience:Required Skills: CUSTOMER INSIGHTTIME MANAGEMENTMICROSOFT OFFICESYSTEMS DEVELOPMENTPROJECT MANAGEMENT

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