Job Details

ID #8075791
State California
City Stanford
Job type Contract
Salary USD TBD TBD
Source Experis
Showed 2021-01-11
Date 2021-01-11
Deadline 2021-03-12
Category Et cetera
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Analyst

California, Stanford, 94305 Stanford USA

Vacancy expired!

IT Business Analyst

W2 Contract Only (6 Months)

Location: Onsite

Must be , Holder or TN Visa only

JOB PURPOSE:

This role reports to the ServiceNow Business Operations Manager, will be part of the tier 2 ServiceNow support team and will provide consultation to customers on the ServiceNow platform.

CORE DUTIES:

Assists in supporting the ServiceNow platform. Takes escalated issues, performs problem analysis, and resolves or refers to specialized expert as needed

Assists in gathering of business and system requirements for ServiceNow requests and building or updating catalog items, support request forms, or ServiceNow reports

Perform testing of ServiceNow upgrades and patching, including planning, conducting and documenting results of testing

May develop instructional materials, training and job aids in the form of Knowledge Base Articles

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree and three years relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

1.

1-3 years experience as part of a tier 1/tier 2 Service Desk

2.

Knowledge of ServiceNow capabilities, business processes, and workflow

3.

Experience configuring and troubleshooting the ServiceNow platform

4.

Skill in conducting interviews

5.

Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs

6.

Strong listening, negotiation and conflict resolution skills

7.

Ability to maintain good customer relations with clients

8.

Knowledge of ITIL concepts

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS:

Constantly perform desk-based computer tasks

Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment

Occasionally lift/carry/push/pull objects that weigh 21-40 pounds

Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully

WORKING CONDITIONS:

May require extended hours and weekends

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations

Promote Culture of Safety: Demonstrates a commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned

Subject to and expected to comply with all applicable policies and procedures

Vacancy expired!

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