Student Services Officer, Center for Comparative Studies in Race and EthnicitySchool of Humanities and Sciences, Stanford, California, United StatesNewStudent ServicesPost Date 5 hours agoRequisition # 104860TheSchool of Humanities and Sciences (H&S)is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.EDUCATION AND EXPERIENCE:Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.KNOWLEDGE, SKILLS, AND ABILITIES:● Strong written and verbal communication skills.● Basic computer skills, including experience with Microsoft Office Suite.● Basic analysis and problem solving skills.● Customer service skills.● Relevant computer systems/technology experience.● Understanding of financial transactions.● Ability to learn compliance with legal, financial, and university policies and external regulations.In addition, preferred requirements include:● Experience with race and ethnic studies and/or with race- and ethnicity-based communities and organizations.● Experience with accessibilityWORKING CONDITIONS:● Frequently sit, perform desk-based computer tasks.● Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her jo b.The expected pay range for this position is $77,397 to $87,253 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.Why Stanford is for You:Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture andunique perksempower you with:● Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.● A caring culture . We provide superb retirement plans, generous time-off, and family care resources.● A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.● Discovery and fun. Stroll through historic sculptures, trails, and museums.● Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and moreThe job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicantsrequiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form .Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Department/Program Description:The Center for Comparative Studies in Race & Ethnicity’s (CCSRE) mission is to advance racial equity through interdisciplinary education, innovative research, and community engagement. The Center houses an interdisciplinary academic program, a Research Institute, and multiple initiatives that engage Stanford scholars and students as well as the broader community. CCSRE’s work is comparative and interdisciplinary, supporting initiatives in Asian American, Native American, Chicana/o-Latina/o, and Jewish Studies. Our curriculum and programming are at the forefront of scholarly and social understandings of how race works and why it matters. CCSRE also plays a crucial role in recruiting, cultivating, and retaining leading Stanford scholars. The Center’s undergraduate curriculum, Ph.D. Minor, and graduate fellowship programs provide robust training in race studies. The Center leads programs that support and convene practitioners, researchers, and students in the development of impactful work advancing racial equity.Position Summary: The Center for Comparative Studies in Race and Ethnicity is seeking a Student Services Officer (SSO). The SSO is responsible for administering student services for five undergraduate programs with over 100 declared majors and minors as well as for a Ph.D. Minor program with over 30 graduate students. In addition to advising and supporting current majors and minors, the SSO may train and supervise undergraduate student employees and coordinate undergraduate events, programs, and publicity campaigns. The SSO works directly with faculty, staff, and lecturers across all five of the Center’s interdisciplinary programs (Asian American Studies, Chicana/o-Latina/o Studies, Native American Studies, Jewish Studies, and CSRE) to ensure courses are accurately listed and updated in accordance with the needs of the faculty director and instructor of record. As the CCSRE staff member who works directly with every major and minor on their academic plan, the SSO holds crucial knowledge about student needs and serves as a thought partner to the Faculty Directors and broader Academic Programs team in supporting the design and implementation of a student-centered CCSRE curriculum.The SSO must possess and demonstrate a positive outlook on continuous process improvement efforts while maintaining a team-based and student-focused mindset. It is critical that this position exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. This position must also exhibit a strong desire to continuously learn new and unfamiliar business topics, policies and procedures as they relate to student services – the ability to translate this information into operational successes will be critical.This is a 100% FTE, continuing, exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.CORE DUTIES:
Oversee, review, and administer student records by analyzing data, counseling students, and providing recommendations that require interpretation and influence decisions. Make occasional and rareexceptions on issues of eligibility, course enrollment, and program requirements.
Develop recommendations and collaborate with staff, faculty, and other offices to resolve programmatic issues within the school and across functional units (such as strategizing to ensure optimal enrollment).
Provide advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, and community standards to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.
Provide first-line response to identify students in crisis and refer to appropriate resources as needed.
Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings (such as programs and courses) and to influence current processes and policies.
Develop, analyze, influence, and review policies, processes, and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendations for implementation of changes.
Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs, and other external functions.
In connection with organizing Commencement, may provide oversight with the administration of financial processes such as financial reimbursements and data entry; may review terms and conditions in vendor contracts, understand vendor requirements, and following up and resolve vendor issues.
May train and supervise other staff, volunteers, and student and temporary workers.
Other duties may also be assigned.
EDUCATION AND EXPERIENCE:
Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Basic analysis and problem solving skills.
Customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to learn compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
Experience with race and ethnic studies and/or with race- and ethnicity-based communities and organizations.
Experience with accessibility
WORKING CONDITIONS:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her jo b.The expected pay range for this position is $77,397 to $87,253 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.Why Stanford is for You:Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture andunique perksempower you with:
Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture . We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form .Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information
Schedule: Full-time
Job Code: 7501
Employee Status: Regular
Grade: F
Requisition ID: 104860
Work Arrangement : Hybrid Eligible