Vacancy expired!
Automotive Repair Center is looking for a motivated front-desk Service Advisor to join our team! This is a chance to grow your career in the automotive industry. Must have prior automotive knowledge :)
What you will be doing:
Greet customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Connect customers with appropriate automotive mechanic or technician
Consult with mechanics regarding appropriate service options
Develop as many solution methods as possible, attempting to keep costs low
Explain all service options to customers including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Perform post-service inspection with customers and answer any questions they may have
Ring up customers at the front desk, facilitate financial transactions
Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
Manage shop workflow and schedule for mechanics and technicians
Service Adviser Requirements and Qualifications:
High school diploma or equivalent required
Bachelor's degree preferred
Automotive industry preferred
Excellent interpersonal communication skills
Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
Compassionate, patient demeanor
Problem solving/critical thinking skills
Extensive knowledge base of automotive industry and parts
Vacancy expired!