Job Details

ID #7435338
State California
City Studiocity
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Motion Picture Industry Pension and Health Plans
Showed 2020-12-28
Date 2020-12-17
Deadline 2021-02-15
Category Et cetera
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Temporary IT Help Desk- 2+ years of experience

California, Studiocity, 91604 Studiocity USA

Vacancy expired!

We have an immediate opening for a Temporary Help Desk Level One/Level Two Technician with a proven track record of providing prompt, courteous, first-response support to IT issues across the organizations. This position will be responsible for Windows desktop technical support and basic Windows Enterprise/Active Directory technical support, supporting Microsoft Office solutions, and escalating more complex issues to the System Administration and Engineering staff.

For consideration, qualified candidates only, submit a letter of interest with

resume and salary requirements.

Qualifications:
  • Bachelor's degree or equivalent work experience
  • Industry Certifications- Microsoft Certified Professional and Comp TIA
  • Experience with ManageEngine Service Desk tools, or other similar help desk software
  • Experience with UCCX VOIP telecom system operations (Moves/Adds/Changes) (Preferred)
  • Experience with ITIL / ITSM (Preferred)
  • Exposure to Microsoft Active Directory environment
  • Strong oral communication and documentation skills
  • Flexible and able to adapt to a rapidly changing environment
  • Positive, self-motivated individual who can complete tasks independently
  • Outstanding customer service skills, ideally demonstrated through a previous service-industry position
  • Exposure to IT help desk operations
  • Demonstrated proficiency with Windows Operating System and Microsoft Office products
  • A strong desire to increase their Enterprise-level IT knowledge to include learning ITIL/ITSM
  • Strong analytical, problem solving, organizational, and planning skills.
  • Must be a team player
  • Ability to work with individuals at all levels of the organization.
  • Excellent attendance and reliability with the ability to work overtime/extended hours as required.

Your responsibilities would include:
  • Provide on-site daily ITIL-based service desk operations to include customer incident management, problem management escalation, resolution, and interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues
  • Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
  • Configure and deploy client systems, both laptops and virtual desktops
  • Implement procedures and proactively manage and maintain service request tickets
  • Assist with administration and support of core Microsoft and VMware technologies
  • Perform telephone system moves/adds/changes as required
  • Define and document best practices, solution, and support procedures
  • Provide occasional after-hours support for infrastructure related emergencies as well as occasional weekend maintenance
  • Maintain inventory and asset configuration documentation
  • Cross-train with team members on existing and new technologies
  • Interact with customers and staff at the technical level, as required

Local candidates only, relocation assistance is not provided. MPI does not file visa petitions or sponsor applicants for work visas in this job classification.

Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.

About MPI - Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction.

Equal Opportunity Employer

Vacancy expired!

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