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Hello All, Greetings from Rootshell Inc Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Workday Support Analyst for one of our direct client in California, Please share your resume with current location & full contact info Role: Workday Support Analyst Location:California(Remote) Duration: Long term Job Description We are actively seeking a Workday Support Analyst, who will be responsible for post-production issue resolution and enhancements of Workday per agreed SLAs. This is a hands-on role. Join the People Process and Technology team and work closely with stakeholders and business partners to identify the best solutions for the business. Responsibilities Provide day to day support of the Workday application. You will be the primary point of contact to monitor and triage Workday issues with responsibility across all active modules - supporting the resolution of defects in both configuration and business processes. You will Identify, clarify, and resolve issues and risks, escalating them as required. Provide regular updates on issues and escalate to third-party application management support team and Workday Customer Care Center as necessary. Support the implementation, testing and validation of a variety of business process changes, custom validations, condition rules, approval routing and delegation rules in Workday, either as part of ad-hoc change requests or through the Workday bi-annual releases. Maintain the Workday organizational structure in collaboration with all entities, providing support and guidance in the creation of new elements and data points. Contribute to the development of user training and occasionally in its delivery. Develop and maintain technical documentation for new development and integration enhancements. Conduct post implementation reviews. Participate in Workday twice-yearly release reviews and testing by identifying impact and improvement opportunities associated with the new release. Minimum Requirements Bachelor's degree (or equivalent experience) preferred. Workday Certification is preferred. 3+ years working in a Workday production support environment supporting Workday HCM and Benefits. Strong knowledge in Business Process, Security, and Organizational Structure configuration. Experience with HCM, Compensation, Benefits, Recruiting, Talent Management, Time Tracking, Absence Management, Security Administration. Knowledge of all phases of system development lifecycle. Excellent written and verbal communication with a focus on documentation, presentation, and social skills. Strong customer service focus, responsiveness, and attention to detail with an ability to effectively navigate a complex and diverse organizational structure, achieving results through influence and collaboration. Highly organized with the ability to multi-task and prioritize effectively. With regards Naveen | Sr. Talent Acquisition Rootshell Enterprise Technologies Inc.
Vacancy expired!