Vacancy expired!
- Seeking a Customer Success Manager
- As part of the Learning Solutions team, the Customer Success Manager (CSM) works with our customers to help them maximize the value from Learning Solutions, in other words we help them be successful with the platform they have purchased! It's an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding Learning Solutions into their L&D and IT strategy.
- You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.
- Consultant, Technical Client Managers, and Technical Consultants post-sales to implement products and solutions to ensure client is achieving optimal results and ROIOnboardingPartner with Sales,
- Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption
- Track and record customer activity in a timely manner in systems of record, i.e. Salesforce/Dynamics
- Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
- Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
- Build relationships with customers and internal partners to ensure customers maximize the value from Learning Solutions
- Maintain a deep understanding of products and industry knowledge to effectively guide customers on best practices
- Provide input and ideas to internal teams to continuously improve our product, systems and resources
- Manage and execute projects geared to drive adoption of new products and services with customers
- Deliver on-site and on-line presentations, webinars, and workshops.
- Perform other duties as may be assigned.
- Approximately 40% travel required, depending on location and territory. (please note there is no travel during COVID)
- 5+ years of experience in any of these areas: Customer Success, Learning & Development, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Consulting or Project Management
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
- Preferred Qualifications:
- BS/BA degree from a 4-year college or university
- Experience in learning, e-Learning, or Organizational L&D
- Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
- Excellent organization, project management, and time management skills
- Excellent consulting, listening, and communication skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side
- Excellent presentation skills, both online and live, in large and small group settings
- Excellent verbal and written communication skills
- Excellent analytical, problem-solving and decision-making skills, applied with a solution-focused attitude
Vacancy expired!