Senior Desktop Support Engineer job vacancy

Vacancy expired!

Remote but will be onsite soonProvides support via telephone; remotely manages client machines located throughout various locations including employee cubicles, clean room labs, manufacturing line · Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners · Create and/or modify the initial record of the request; resolve all tier one end-user issues over the phone and escalate next level support as appropriate to more senior technical support associates within the IT department · Visits employee at cube-side for hands-on support as needed · Build and deploy new hire computers/upgrades and RMA/warranty repairs · Unpacking pallets/boxes of desktop and laptop computers in large quantities and tag assets · Imaging a variety of machines including Windows 10, Mac OS · Creating and enabling/disabling accounts working within Active Directory on Windows servers · Assist with support of multifunction printers · Assist with support of the VOIP based phone systems · Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level · Provide problem resolution to the end-user, work with users to determine problem and classify level, priority and nature of problem · Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner · Provide support globally – supporting employees located outside their region and accommodating to different time Zone ·

Vacancy expired!

ID	#16985087
State	California
City	Sunnyvale
Job type	Contract
Salary	USD Up to $45 45
Source	MatchPoint Solutions
Showed	2021-07-19
Date	2021-07-01
Deadline	2021-08-30
Category	Technical support
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Job Details

Senior Desktop Support Engineer