Vacancy expired!
- Applications Analyst will be a technical staff supporting multiple departments with various applications and corresponding interfaces.
- This position would need to have hands on technical capabilities to triage tickets and resolve them to ensure customer satisfaction.
- Applications Analyst should be a team player, quick learner while working alongside internal team and stakeholders, providing excellent customer service.
- This position is required to participate in a hard charging project environment, quickly analyzing and understanding legacy systems and help identify the best solution in timely manner, utilizing database, programming, reporting and analytical skills.
- Applications Analyst would take on directions from IT Manager or Principal Application Analyst/Project Manager in handling multiple small/medium projects at a time to provide optimal and secured solution to our user community.
- Application Analyst's essential job functions may include/but not limited to:
- Installs, upgrades and supports application systems, interfaces, queries, database, scripting activities and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA).
- Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests.
- Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues.
- Documents, develops, codes, tests, and debugs applications and interfaces.
- Documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems.
- Ensures systems and applications are patched and kept current on all security patches and upgrades.
- Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity.
- Communicates clearly and concisely, both verbally and in writing.
- Create knowledge base documents, process flow diagrams.
- Sets timelines and expectations for tasks within project plans.
- Reviews product documentation and release notes to make installation recommendations, ensuring functional compliance and vendor support.
- Designs and develops reports against Configured Off the Shelf (COTS) and Software as a Service (SaaS) system databases utilizing available standard reporting tools.
- Coordinates enduser support for and writes user tests and test scripts.
- Provide excellent customer service.
- Effectively organize, prioritize and complete work assignments in an expedient and customer service orientation.
- Plan, design, document, install, and support application systems, scripting, business intelligence reports for both enterprise and departmental needs.
- Gather, document, and implement requirements for new systems and system changes of varying scope and complexity.
- Prepare clear and concise written reports and technical documentation.
- Respond promptly and effectively to service requests.
- Develop complex reports using business intelligence tools; convert data into information.
- Learn new business systems, programming languages, reporting tools, databases and other technology tools as required to support the City's operations.
- Perform cost/benefit analysis for applications, reports, systems enhancement or replacement.
- Demonstrate initiative and exercise good judgment in the performance of duties.
- Work independently and as a team member; recognize and set priorities and meet deadlines.
- Principles and practices of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledge base; Asset Management and IT Service Catalogs.
- Experience with applications such as Work Order Management, Library and Recreation Services, Permitting and Licensing System, Public Safety Solutions.
- Database design and basic administration of database platforms like SQL Server and Oracle.
- Principles, practices, methods, and techniques of training and providing technical and functional support to end users.
- Experience with a public sector agency.
- A Bachelor's degree from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or closely related field; AND 2+ years of prior experience in similar settings.
Vacancy expired!