Vacancy expired!
Key areas focused: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing). JD:
- Responsible for performing testing (debugging/troubleshooting) in the Genesys environment for all Voice and Chat applications.\
- Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).
- Responding and acting upon Central Station incidents and tasks as a member of an on-call response team.
- Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components.
- Creation of documentation and standards.
- Monitoring, triaging, and enhancing automated alerts.
- Coordination of project and application launches and feature updates.
- Close collaboration with cross-functional business units and internal partners.
- Certifications in Genesys systems are a plus.
- Excellent communication and presentation skills.
Vacancy expired!