Job Details

ID #2722011
State California
City Tarzana
Full-time
Salary USD TBD TBD
Source CVS Health
Showed 2019-09-21
Date 2019-09-21
Deadline 2019-11-19
Category Et cetera
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Pharmacy Technician - Order Entry PT -1103801BR

California, Tarzana 00000 Tarzana USA

Vacancy expired!

Job DescriptionPerforms order entry and customer service tasks related to activities in support of the medication dispensing process. Research medication order issues and facilitate their resolution.Key Responsibilities:

Calculates and/or verifies the correct dosage based on the prescription

Enters new and refill orders in a timely and accurate manner

Support the patient intake process

Process orders based on the priority assigned

Batch and print labels, forms and delivery tickets

Prepare backup pharmacy orders

Comply with a process that addresses all state and federal guidelines regarding medication labeling

Provide dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags

Courteously assists all internal and external customers

Consult with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns

Complete all data fields according to pharmacy procedures including use of approved abbreviations.

Follow all applicable government regulations including HIPAA

Assist with pharmacy workflow as needed

Triage customer service requests by department, urgency, and information/response required

Resolve customer complaints, issues and concerns

Research questions, issues, and concerns as directed by management

Answer incoming customer calls

Prioritize and respond appropriately

Direct to appropriate team member to ensure best service possible

Obtain information, explain available products or services

Respond to inquiries

Collect, prioritize and sort incoming faxes to the appropriate department/area

Review orders for completeness and fax back orders to customers as needed.

Initiate non-discretionary calls to facilities

Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed

Create and maintain accurate customer records

Maintain required documentation for tracking and researching orders

Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities

Understand Medicare Policy and Co-Pay requirements/guidelines

Coordinate/manage “STAT” order process (check e-kit stock list and fax back to customer)

Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects

Management Responsibilities: NonePhysical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.Work Environment: Work in a climate-controlled, smoke-free internal environment.Required QualificationsMinimum Qualifications: (must be met in order to perform the job at the required level)

High School diploma or equivalent

Good interpersonal skills

Excellent verbal and written communication skills

Ability to work independently, meet deadlines and be flexible

Good organizational skills and detail oriented

Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology

Ability to perform tasks accurately and efficiently when inputting information

Ability to maintain composure on phone when handling customer calls

Licensed/registered pharmacy technician or as required by state law

Basic math and analytical skills

Intermediate typing/keyboarding skills

Ability to read, write, speak and understand the English

Preferred QualificationsPreferred Qualifications: (if above and beyond the minimum required)

Previous pharmacy technician experience

Previous data entry experience

EducationHigh School Diploma or equivalentBusiness OverviewIt’s a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Vacancy expired!

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