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Job Descriptions:About:Ponte Family Estate Winery is located in the heart of the Temecula Wine Valley. Surrounded by 300 acres of mature vineyards and by views of rolling hills, we are a short drive from most of Southern California. We have farmed our vineyards since 1984, opened our winery in 2003 and have become the benchmark for great service among Temecula wineries. Our motto is 'If you like it, it's good wine'.™ We invite you to learn more about becoming an integral part of our team of Associates. Come experience the dream of working in the country! Summary: Ponte Family Estate Winery seeks energetic, enthusiastic and customer service focused candidates for the position of Wine Club Coordinator. The primary functions of the position are to promote the Ponte Winery Wine Club Membership. Essential Duties and Responsibilities:Wine Club Coordination (100%)
To ensure guest satisfaction and profitability is maximized at every opportunity.
To uphold professional standards of mutual respect, integrity, attention to detail, constant focus on excellence, sustainability and mentorship.
Set an example to all other associates at all times.
Provide guest service to our Wine Club Members by telephone, email or in person with accurate and timely information.
Process Wine Club fulfillment including:
Brainstorming new ideas for Wine Club gifts and order bi-annual gifts for Wine Club
Provide up to date information to members and guests via phone and email regarding the Wine Club Shipments. This includes items involving current inventory of wines, wine releases, marketing and email promotions/efforts and account maintenance (creating orders and updating accounts to prepare for the shipments, i.e. Customs).
Maintain Wine Club wines held for members including:
Keep track of wines running low and ask to have them pulled aside for Wine Club shipments if needed.
Ensure wines held for pickup in Tasting Room are stocked and organized for member pick ups.
Maintain spreadsheet for tracking wines and shipments on hold.
Enter Wine Club applications and change forms timely with attention to detail ensuring accurate information is recorded for all Wine Club Members as needed.
Answer the main Ponte telephone line as needed.
Complete ticklers ensuring timeliness and accuracy.
Process all will-call (non-pickup) orders on Orders Day.
Update credit cares and membership information by personally calling and emailing Wine Club Members.
Assist with daily shipping as needed.
Assist manager in answering Wine Club emails.
Assist in Wine Club Reserve Room on weekends and in the tasting room for after-hours events/shopping nights.
Manage the UPS store Wine Club pick ups.
Perform phone sales of wine and Wine Club Memberships including upgrading Wine Club member shipments.
Attend bi-monthly Wine Club meetings.
Meet individual and departmental sales goals and budgets.
Required Experience:Knowledge, Skills, and Abilities
Ability to treat all associates and guests in a respectful manner.
Exhibits integrity (honesty and truthfulness).
Has attention to detail.
Is consistently striving to be better.
Courteous and has the ability to smile spontaneously.
Skills to use a personal computer and various software packages including Microsoft Office and Wine Direct
Knowledge of business communication, including style and format of letters, memorandum, minutes, and reports.
Excellent customer service skills.
Ability to type at least 45 wpm.
Ability to "perform" while on the phone or in person.
Ability to remain calm in stressful situations.
Confident in decision making.
Ability to multi-task in loud and busy office.
Ability to handle and resolve recurring problems.
Be able to work in a team environment.
Keyword: Wine Club Coordinator,Coordinator,Wine ClubFrom: Ponte Family Estate Winery
Vacancy expired!