Job Details

ID #20096861
State California
City Thousandoaks
Job type Permanent
Salary USD $25 - $30 hr 25 - 30 hr
Source CompuGain Corporation
Showed 2021-09-23
Date 2021-09-22
Deadline 2021-11-20
Category Customer service
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Help Desk/ Desktop Support-Thousand Oaks, CA(100% remote but will need to come onsite occasionally)

California, Thousandoaks, 91320 Thousandoaks USA

Vacancy expired!

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. We are currently hiring a Help Desk/Desktop Support- Thousand Oaks, CA(100% remote but will need to come onsite occasionally) Responsibilities:Help clients learn to build and manage collaboration solutions, including providing technical how to, best practices, and local governance Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for Monitors, troubleshoot, and remediate Information Technology applications, systems and hardware for support related issues Provide technical and non-technical customer focused IT support, develop and maintain relationships within the business, at all levels Evaluate new technology products based on testing metrics and methodology and recommend new technologies that will be helpful to the executive and support staff Independently resolve complex, break-fix issues; solve user problems at the desktop or provides phone support to diagnosis remote customer issues Acts as a main contact for projects involving technical rollouts, office moves, hardware/software upgrades. Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements Perform in depth analysis and provide suggestions based on the business requests Interact with senior leaders and own issues to completionTop Must-Have Skills / Candidate Requirements: Bachelor s degree in Computer Science, Information Systems, Engineering, or Life Sciences 4+ years of formal technical support, help desk or customer success management experience for a technology company Technical background and in depth, hands-on delivery experience with the following technologies: Collaboration Tools (Office 365, Box, One Drive, MS Teams, etc.) Messaging tools, SharePoint, Skype Audio-Video conferencing technology Devices - mobile, PC, Macs Experience with managing projects using Scrum and Agile methodologies Enthusiastic about technology with validated technical capability Passionate about customer service and how it can transform businesses Ability to multitask with ease Interview Process:Skype interview Hari Atmakur | Senior Recruiter p: 412-399-0015 e: hari.atmakur@compugain.com 12901 Worldgate Drive Suite 510, Herndon, VA 20170 www.compugain.com

Vacancy expired!

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