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Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.Join us to create your Experience of a Lifetime!Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Seasonal Full Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.Job Specifications:Outlet: Property Management
Starting Wage: $17 per hour
Effective October 2022 minimum wage will be increased to $20 per hour
Shift & Schedule Availability: Full Time & Part Time
Responsibilities include (but are not limited to):Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept clean every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the change in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation
Qualifications:High School Diploma or Equivalent - required
At least 1 year of experience in guest service - required
Previous experience working front desk - preferred
Good English communication skills - required
Benefits include:Free Ski passes for employees and dependents
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf
Medical, Dental, and Vision plans (full-time positions)
401(k) Retirement Plan
Excellent training and professional development
The budgeted range starts at $17.00. Actual pay will be adjusted based on experience.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 474374
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