Vacancy expired!
Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Seasonal Full Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:To manage a team and call center operation that focuses on satisfying and exceeding guest expectations by creating a positive experience for our guest with excellent customer service, product knowledge, efficiency and creating an enjoyable and motivating atmosphere.Job Specifications:Outlet: Pass office call center, Northstar Village
Starting Wage: $23 / hour
Shift & Schedule Availability: Full Time
Call Center responsibilities include (but are not limited to):Manage and operate the Northstar Call Center and PSS Central Reservations daily operations.
Recruit, hire, train, coach, and maintain a quality core call center staff of up to 8 staff.
Support summer ticket/pass office operations during mountain bike season including event fulfillment.
Partner with all PSS managers and their department leadership teams to improve annual initiatives, purchase process, and check-in experience.
Engage and participate in management team development including your own leadership development.
Participate in mid-management resort wide activities, meetings, and be a voice and representative of Product Sales and Services at Northstar.
Oversee a department budget of labor and operating expenses during winter and summer.
Lead by example, be a role model, and administer company policies and guidelines.
Lead Guest Service driven teams in order to provide the Experience of Lifetime for internal and external guest.
Maintain a department that upholds all departmental and company policies and procedures.
Identify, research and resolve guest issues using tools provided.
Promote a strong sales culture that genuinely upsells products and services.
Own, personalize, and elevate the Call Center and CenRes Department to exceed their department goals.
Other duties as assigned
Product and Information Management responsibilities (but are not limited to):Manage all Product Sales & Services products by working closely with our Product Management team and tracking software.
Proo Northstar™ California website for consistent messaging and product and service details.
Collaborate with Marketing Department to consistently promote products and services with correct pricing, dates, and fulfillment requirements.
Manage PSS shared network folder; ensuring most updated forms and operating procedures are active.
Create and implement RPOS training for all PSS locations.
Train PSS staff in the following RPOS modules: Access Products, Class Lesson, Season Pass, Advanced Sales, and Private Lessons.
Other duties as assigned
Qualifications:Exceptional verbal and written communication skill.
College degree from accredited 4 year university.
Knowledge of database management software applications.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to work well with others in any condition including internal and external guest.
Able to maintain a positive attitude in all circumstances and guest interactions.
Able to maintain a clean cut and professional appearance at all times.
Requirements:Experience in Product Sales & Services & Resort -POS (required).
High proficiency in Microsoft Office as well as computer literacy.
High school diploma or equivalent.
2 Years of guest service experience
2 Years of previous experience in a role with Management-level oversight
Able to sit or stand for long periods of time.
Able to lift 15 lbs.
The budgeted range starts at $23 - $25. Actual pay will be adjusted based on experience.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 479333
Vacancy expired!