Job Details

ID #44524403
State California
City Unavailable
Job type Permanent
Salary USD TBD TBD
Source First Citizens Bank
Showed 2022-08-02
Date 2022-08-01
Deadline 2022-09-30
Category Et cetera
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Senior Business Systems Analyst (Remote/Pasadena)

California, Unavailable, unavailabl Unavailable USA

Vacancy expired!

Overview

  • Reporting to the Director of Consumer Banking Technology, this role will provide information technology and project management support for CIT Bank's digital banking platforms and applications. The successful candidate will play a key role in acting as the technological/support liaison between the Consumer Banking technology group and application service providers (ASP), enabling CIT's Retail Banking team to deliver exceptional user experience to its customers. The manager will oversee ASP technical development, manage application integration setups with various internal/external technology partners, and support the Online Banking and Mobile Banking channels. The project management and stakeholder communication management on the consumer banking initiatives and product launches will be an additional responsibility
  • Position can be remote. LA/Pasedena area candidates are preffered for in person meetings a few times a month.

Responsibilities

  • Be an effective liaison between the technology service providers and the digital banking team for project delivery processes.
  • Collaborate with various consumer banking lines of business including digital banking, branch banking, operations, contact center, as well as peer technology groups.
  • Active engage in the implementation of technology strategic planning initiatives that support retail banking applications, including new consumer products and/or improvements over existing products.
  • End to end Project Management and reporting of consumer banking initiatives using major SDLC methodologies such as agile, waterfall, and scrum.
  • Perform business process analysis, consumer journey analysis for new solutions, as well as changes to existing solutions and processes.
  • Act as the point of escalation for all issues & work with other departments in IT, including Core, Help Desk, Network/Telecom, and Infrastructure teams to rapidly resolve them; analyze and understand impact to end-users and customers and articulate findings to senior technology leadership and/or technology partners via root cause analyses.
  • Partner with Enterprise Project Management Office (EPMO) regarding new initiatives for online banking channels; review work orders and statements of work.
  • Develop and maintain consumer banking and deposit core reports for management reporting purposes.
  • Evaluate technology & architecture deliverables for current and new technologies.
  • Work with Information Security department to review security components embedded in our digital platforms and maintain the confidentiality of our customers.
  • Oversee vendor changes & releases to the production platform in effective manner.
  • Maintain knowledge base including but not limited to, architecture, configuration, and other software artifacts such as release notes.
  • Escalate vendor support issues to senior management; identify problems and improve support service levels.
  • Responsible for vendor SOC report reviews, vendor application end-user controls (CEUC), etc.
  • Support departmental audits, IT Risk area, and external regulators; execute corrective action (if needed) in a timely manner.
  • Perform other duties as required.
Qualifications

    Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications
  • Agile lead, Scrum master experience.
  • Strong knowledge of Online/Mobile Banking applications and other digital technologies including online account opening, payment functions, and branch processes which is necessary.
  • Good understanding of the consumer banking processes, core banking interfaces, card/ATM systems, and payment networks (Wire, ACH, digital, checks etc.)
  • Working knowledge of related functions including accounting, treasury, compliance, risk, data security, and fraud management
  • Good understanding of digital technologies, information security, cloud architecture, networks, and application architecture types.
  • Deep understanding of UX flow & development, web-based technologies, and Apple/Android mobile application environments, amongst others.
  • Must have experience using basic architecture, database technology, development tools (Microsoft .net/Java environment), object-oriented development, UI frameworks (Angular/Vue), integration technologies (Batch and APIs).
  • Project management expertise in Waterfall, Agile SDLC and project reporting skills
  • Working knowledge of digital marketing process and technologies (Adobe/Google suite, CMS), and UX/UI prototyping skills is a plus.
  • Experience managing business application SLAs, disaster recovery, and risk management processes.
  • Possess familiarity with applicable regulatory policies including BSA/AML, Privacy, and PCI compliance, etc.
  • Excellent SQL, reporting skills, along with experience working with SSIS, Power BI, Tableau etc.
  • Advanced MS Excel skills and ability to work with large set of data
  • Remain current with technology architecture and various system components for digital platforms, including all interfaces and dataflow to vendor components, as well as to the Core.
  • Familiar with latest product/technology offerings in the marketplace and emerging trends.

Responsibilities:
  • Be an effective liaison between the technology service providers and the digital banking team for project delivery processes.
  • Collaborate with various consumer banking lines of business including digital banking, branch banking, operations, contact center, as well as peer technology groups.
  • Active engage in the implementation of technology strategic planning initiatives that support retail banking applications, including new consumer products and/or improvements over existing products.
  • End to end Project Management and reporting of consumer banking initiatives using major SDLC methodologies such as agile, waterfall, and scrum.
  • Perform business process analysis, consumer journey analysis for new solutions, as well as changes to existing solutions and processes.
  • Act as the point of escalation for all issues & work with other departments in IT, including Core, Help Desk, Network/Telecom, and Infrastructure teams to rapidly resolve them; analyze and understand impact to end-users and customers and articulate findings to senior technology leadership and/or technology partners via root cause analyses.
  • Partner with Enterprise Project Management Office (EPMO) regarding new initiatives for online banking channels; review work orders and statements of work.
  • Develop and maintain consumer banking and deposit core reports for management reporting purposes.
  • Evaluate technology & architecture deliverables for current and new technologies.
  • Work with Information Security department to review security components embedded in our digital platforms and maintain the confidentiality of our customers.
  • Oversee vendor changes & releases to the production platform in effective manner.
  • Maintain knowledge base including but not limited to, architecture, configuration, and other software artifacts such as release notes.
  • Escalate vendor support issues to senior management; identify problems and improve support service levels.
  • Responsible for vendor SOC report reviews, vendor application end-user controls (CEUC), etc.
  • Support departmental audits, IT Risk area, and external regulators; execute corrective action (if needed) in a timely manner.
  • Perform other duties as required.

Qualifications:
    Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications
  • Agile lead, Scrum master experience.
  • Strong knowledge of Online/Mobile Banking applications and other digital technologies including online account opening, payment functions, and branch processes which is necessary.
  • Good understanding of the consumer banking processes, core banking interfaces, card/ATM systems, and payment networks (Wire, ACH, digital, checks etc.)
  • Working knowledge of related functions including accounting, treasury, compliance, risk, data security, and fraud management
  • Good understanding of digital technologies, information security, cloud architecture, networks, and application architecture types.
  • Deep understanding of UX flow & development, web-based technologies, and Apple/Android mobile application environments, amongst others.
  • Must have experience using basic architecture, database technology, development tools (Microsoft .net/Java environment), object-oriented development, UI frameworks (Angular/Vue), integration technologies (Batch and APIs).
  • Project management expertise in Waterfall, Agile SDLC and project reporting skills
  • Working knowledge of digital marketing process and technologies (Adobe/Google suite, CMS), and UX/UI prototyping skills is a plus.
  • Experience managing business application SLAs, disaster recovery, and risk management processes.
  • Possess familiarity with applicable regulatory policies including BSA/AML, Privacy, and PCI compliance, etc.
  • Excellent SQL, reporting skills, along with experience working with SSIS, Power BI, Tableau etc.
  • Advanced MS Excel skills and ability to work with large set of data
  • Remain current with technology architecture and various system components for digital platforms, including all interfaces and dataflow to vendor components, as well as to the Core.
  • Familiar with latest product/technology offerings in the marketplace and emerging trends.

Vacancy expired!

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