Vacancy expired!
- In this position, you will be responsible for providing technical assistance and support to team members with computer systems, hardware, or software issues
- You will also help to manage the onboarding setup and deployment for new hires and be a point of contact for employees having technical issues - making this a critical and high visibility role
- Troubleshoot and solve issues with hardware and software
- Install, customize, and update applications
- Track and maintain computer inventory
- Update technical support knowledge base documentation
- Provide a timely and informative response to help desk tickets
- Setup devices and workstations for new hires
- Manage software licenses and purchases
- Oversee enterprise security including Support security operations (procedures/firewalls/patching/LDAP) on all endpoints
- Support compliance standards (data backup and recovery/DRP)
- Promote IT best practices within the organization Senior IT/IS Specialist
- Degree in Computer Science OR any equivalent combination of education, certification, and experience
- 4+ years of experience in a technical support role
- Experience with IT Service Management & Ticketing systems like SolarWinds
- Experience with Google Workspace like Gmail/ Google Drive/ Google Sheets
- Experience using Workforce Identity software like OKTA
- Experience with Onboarding new employees
- Experience with Mobile Device Management systems like JAMF and ENTUNE
- Excellent customer service skills, including oral and written communication
- Proven problem solving and critical thinking skills
Vacancy expired!