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Program Manager/Instructional Designer , MAPBU Sales ( SE/CSM)Business Summary:VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate, and lead, join us as we challenge constraints and problem solve for tomorrow.Our Modern Applications Business Unit (MAPBU) and GTM Readiness & Sales Acceleration team (GTM R&SA), internally known as FUEL, is looking for a strong program manager (PM) with an instructional design and/or content creation background to support our Sales team.This position will be in Eastern EST, Central or Pacific PST time zones and will report into the Director, GTM Readiness & Sales Acceleration, MAPBU, and will support our Solution Engineering (SE) and Customer Success Manager (CSMs) offerings .The PM will orchestrate the cross-functional collaboration required to produce high-impact enablement content that will be consumed directly by our Solution Engineers (SEs) an d Customer Success Manager s (CSMs) sales specialists .Key ResponsibilitiesContent Curation & CoordinationLead the design and development of curriculum paths for “How to sell…” specific products or product portfolios, and/or “how to sell into….” a market segment in collaboration with ProductMarketing
Consult & collaborate with product marketing and segment marketing leaderson the partners and Services teams,and Subject Matter Experts (SMEs) to define the knowledge requirements, then validate the requirements with global sales leadership.
Lead and project manage the development of new materials and the improvement of existing materials, writing some content yourself, curating content from external sources, and leveraging vendors as necessary.
Review and approve the content built by others, maintaining high quality standards.
Support theDirectorofGTM R&SAin assessing the inventory(sort/organize/cull)of existing materials tosupport current and future enablementobjectives
Maintain a cadence of continuous improvement across all assigned curriculumareas
Establish and participate in feedback loop from the field to marketing counterparts to ensure content producedisrelevantand engaging.
Work with Product Marketing, Customer Marketing, Competitive Intel, etc. to deliver sales-ready content that is actionableandincludesdetails(when/how/what)fromcurrentuse cases.
Establish protocol for content tagging and categorization to optimize rep engagement and buyer activation.
Internal Sales Communications-Sales intranet (Vault)page admin and maintenance,andnewsletter support
Ensure content and resources on Field EnablementVaultPagesareup-to-date, manage pagechanges
Manage and respond to questions/requests that are directed to theenablement email alias and slack channel.
Supportenablementnewsletter delivery through editing, and help frame content based on the curation efforts established with field andMarketing
Program Management & ExecutionContribute to other large or priority projects across the Coretrategy& Enablement team asrequested
Maintain expertise in adult learning approaches and sales enablement techniques by attending external conferences and seminars, and participatingin professional groups such as the Sales Enablement Society
Analyze and leverage metrics on content usage, training relevance and effectiveness to update and improve existingprograms
Provide functional sales team members with coaching and guidance to create effective, actionable enablement content and manage backlog anddeadlines
Collaborate with peer enablement teamson theSEandCSMteamsto align developmentobjectives
Ensure alignment between new content and existing frameworks andpriorities
Determine training validation objectives and work with the Enablement Operations Specialist to standardize individual and team reportingstandards
So lu tion Engineering (SE) & Customer Success Manager (CSM) :Act as primary enablement liaison with theSE andCSMSales teams
Educate yourself on theSE and CSM team landscapes, GTM, supportfunctions
Attend and participate in territory team calls and quarterly businessreviews
Collaborate with SMEs, stakeholders andpractitioners to integrate agile methods in customerinteractions
Collaborate withSE andCSMMarketingand Product teams to develop and launch product-related online learning and enablement sessions (e.g.Industry Calls, Partner and Ecosystem Services)
Ensure instructorsand SMEsare properly prepared todeliver trainingsaccurately & effectively. Participate in the delivery of virtual and live training as afacilitator
Required Skills:5-7+ yearsin acontent developmentand/or content coordinationrole
Bachelor’s degree or equivalent required
Experience developing sales enablement programs that have had proven success across field sales, services and technicalroles
Experiencedeveloping content and collateralsuccessfully in fast-movingenvironments
Exceptionalwrittencommunications, presentation, and facilitation skills
Experience and proven success working at a globallevel
Project management detailed mentality, with a strong process orientation
Understanding of sales training methodologies and best practices
Ability to multi-task in a high-volume,fast-paced environment where change isconstant
Ability to problem solve and “think on yourfeet”
Ability to work independently and in a teamenvironment
Preferred Skills:Ability to synthesize, simplify and explain complex problems to different types of audiences, includingexecutives
Experience inInstructional Design and course creation
Proficiency withXyleme, Adobe Captivate, Articulate 360, or similar e-learning authoring developmenttools
Ability to implement the latest trends in distance learning anddesign
Experience sourcing content from throughout the organization (i.ecuration)
Category : SalesSubcategory: Field EnablementExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2021-01-21VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Vacancy expired!