Vacancy expired!
Description
You might be the Help Desk Analyst Robert Half Technology is looking for! This long-term temporary-to-full-time employment opportunity is based in the Valencia, California area. This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. If you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Defense Manufacturing field.What you get to do every day- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Provide guidance to Tier 1 support and team members- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standardsFOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Requirements TOP MUST HAVES:- If you have ITIL certification, you are strongly encouraged to apply- Strong problem solving and analytical skills- Excellent verbal, written, and social communication skills- Must be able to work independently with minimal supervision - This position will be the best fit for a candidate with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Ability to multitask effectively- Working knowledge in one or more programming or scripting language- Proficient in analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude- Adeptness in DocumentDirect for Windows (DDW)- Deep understanding of Ceridian Windows- Expertise in BusinessWorks for Windows- Demonstrated knowledge of LabWindows- Datawindows experience highly desired- Comprehensive knowledge of ADP Windows- Foundational knowledge in DacEasy(Windows)FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office ator visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Vacancy expired!