Vacancy expired!
Position Overview:POSITION SUMMARYThis position is a combination of Patient Access Representative (Registrar) and Communications Operator (PBX). Incumbents may be assigned to one particular function, both functions, or designated to fill in either function on an as-needed basis.The Patient Access Registrar greets, identifies and registers the patient at the point of service, activates or initiates the medical record and account, obtains consent signatures, collects and receives patients’ payments and valuables, verifies insurance benefits and eligibility, completes payer notification, and may secure authorization for payment on assigned accounts. The Patient Access Registrar provides excellent customer service to family and visitors, directing the patients, families and visitors to the appropriate area or service department. In addition, this position acts as a key resource by providing functional guidance and direction to new employees, resolving problems, using sound judgment and initiative as workflow requires. This position is trained and capable of working in three or more different positions (functional job duties) in order to cover shifts and responsibilities as necessary. Some individuals in this position are assigned mentor roles and as mentors to new staff. This position may act as a department resource and will assist with other projects as required. This position assures that all patients are registered accurately, efficiently, and courteously. This position is required to work holidays, weekends, various shifts, and provide coverage to other positions (such as PBX/Operator) or areas as needed to meet department and patient needs. The Patient Access Registrar provides all levels of support to his/her coworkers, management team members, and the goals/mission of the Patient Access Service Department. Registrars at this level consistently model the Sutter Difference and are role models for expected behaviors in the organization and support the goals and mission of Sutter Health.The Communications Operator maintains the flow of communication throughout Sutter Solano Medical Center. The Communication Operator handles highly confidential information, pays attention to detail and follows both verbal and written instructions per request. The Communication Operator is responsible for testing and monitoring multiple emergency alarms from several sources, and initiating response procedures, answering and processing calls from the Mitel phone console. The Communication Operator maintains CODES, TRAUMA CENTER/Emergency Response Procedures.Qualifications:MINIMUM POSITION REQUIREMENTSEducation:High School Diploma or equivalent; Certification from a technical school preferred; Completion of Medical terminology course preferred; CHAA certification preferred.Knowledge:Knowledge of insurance authorization required to include Managed Care, Medicare, and Medi-Cal/Partnership Health, and other commercial payers requirementsMedical terminology required and expertise must be demonstratedKnowledge of Patient Registration Process requiredKnowledge of EMTALA and Consent Laws requiredUse of Microsoft Outlook e-mail requiredKnowledge of Community Resources requiredEffective verbal and written English skills.Knowledge to utilize all IT applications within the Patient Access department, including, but not limited to MS4, Document Imaging, Internet Insurance Verification, Kronos, eLearning, Public Folders, etc.Special Skills/Equipment:Ability to understand variances in payer requirements based on type of service and/or procedure, for inpatients and outpatients preferred.Ability to effectively communicate payer requirements to patients and/or patients’ family members.Ability to maintain quality standards and proficient performance standards during high activity and/or stressful situations required.Demonstrated ability to organize/prioritize and handle multiple demands and interruptions while maintaining a high energy, flexible, and optimistic attitude.Use of industry utilized insurance verification systems (HDX, IDX, and POS, etc.) an asset.Demonstrated ability to utilize a variety of computer applications and access specific Internet Web sites for information and become competent in any other new technology that is introduced and becomes departmental standard.Able to work independently .Ability to maintain quality standards and proficient performance standards during high activity and /or stressful situations must be demonstrated.Organization: Sutter Solano Medical CenterEmployee Status: Limited TermEmployee Referral Bonus: NoBenefits: YesPosition Status: Non-ExemptUnion: YesJob Shift: VariableShift Hours: 8 Hour ShiftDays of the Week Scheduled: Varied DaysWeekend Requirements: OtherSchedule: Full TimeHrs Per 2wk Pay Period: 64All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
Vacancy expired!