12 Feb
Seeking Collection Representatives! (Thousand Oaks)
California, Ventura county

Mid-sized Thousand Oaks financial services company seeks bright and articulate person with strong negotiations skills.

The ideal candidate will possess and demonstrate the following:

• Ability to handle high call volume

• Ability to adhere to all state, federal, regulatory and client guidelines

• Excellent written and verbal communication skills are a must

• Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.

• Previous skip-tracing and/or research experience a plus.

Duties of a collector include, but are not limited to:

• Utilize collection demand scripts;

• Adapt scripts to collection calls in order to respond effectively to debtor disputes and /or challenges;

• Research accounts with state and federal regulatory bodies to verify the debtor entity;

• Review collection accounts and determine best method(s) for locating debtors;

• Determine and verify debtors' whereabouts, employment, earnings, liabilities, assets, and ability to pay via skip tracing and other activities;

• Handle an inventory of a minimum of 200 accounts while consistently achieving monthly collection goals;

• Ability to prioritize and stay current on all accounts assigned;

• Use collection program(s) to monitor accounts for collection activity, including scheduled payments;

• Input concise notes of all collection activity into the appropriate collection system;

• Investigate, evaluate, and analyze financial statements, credit reports, employment status, and/or assets in order to determine the debtor's ability to pay;

• Negotiate and maintain payment arrangements based on evaluation of the debtor's financial position;

• Negotiate payment in full and/or settlement of the account based on evaluation of the debtor's financial position;

• Collect and archive information received from debtors;

• Adhere to assigned work schedule and hours;

• Attend and participate in all training classes and or meetings requested by management.

• Bilingual preferred: Spanish.

Benefits include competitive wages, 401k, health, dental, vision, paid vacation, holiday, and sick pay

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