Vacancy expired!
Customer Service Representative
Job Responsibilities: Resolves product issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Tasks:
Deal directly with customers either by telephone or electronically.
Handle and resolve customer complaints
Respond promptly to customer inquiries
Process orders, forms and requests
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Maintain customer data bases
Communicate and coordinate with internal departments
Order processing and returns
Skills and Qualification:
High School diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Good communication – verbal and written
Problem Analysis & Solving
Phone, listening, and documentation skills
Ability to resolve conflict
Multi-tasking
Patience and initiative
Stress tolerance
Resume required
Vacancy expired!