Vacancy expired!
We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us.
Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.
Duties/Responsibilities:
Handle an average of 40-60 inbound calls a day
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
Answer inquiries from customers concerning products and their uses
Apply knowledge of the field and product features to match products to the needs of clients.
Identify opportunities to up-sell or cross-sell based on customer needs
Maintain customer records in database
Collect and enter orders into CRM
Thoroughly address all customer inquiries, including nutritional aspects of products
Administrative duties such as verifying e-store orders, and processing returns
Perform other related duties as assigned
Required Skills/Abilities:
High School Diploma or Equivalent
Outstanding written and verbal communication
Active listener
Computer literate and willingness to learn
Ability to multi-task and adapt to a fast-paced environment
Prior Call Center experience a plus
Bilingual a plus
This is a full-time position, Monday – Friday.
Medical, Dental, and Vision Insurance. 401K. Paid Time Off
Vacancy expired!