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ABOUT US
Personal Care Services of Santa Barbara is a proud entity of Visiting Nurse & Hospice Care, the leading home health and hospice provider in the Santa Barbara area. We have been meeting the changing healthcare needs of our community since 1908. Our mission is to provide Compassionate and Trusted care for all. Because of our growth and enhanced services, we are looking for caring and compassionate individuals to help continue our legacy of excellence and our commitment to the community.
JOB DESCRIPTION SUMMARY
This position works together with caregivers, clients and office staff to ensure high quality customer service to all caregivers and clients of the PCS Program.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. Provides support for PCS by training caregivers with clients.
2. Updates clients' schedules and enters into the system in an attempt to know future scheduling needs for at least three weeks ahead of the needed shifts.
3. Confirms shifts weekly, two weeks in advance, with clients and caregivers.
4. Ensures accurate schedule coordination for clients and caregivers with follow up phone calls. Must talk with clients and caregivers on a bi-weekly basis.
5. Provides quality customer service to all clients, co-workers, caregivers, and community members.
6. Assists with general offices support by assuring the proper use of ClearCare scheduling system.
7. Ensures adherence to standards of customer service and quality.
8. Maintains comprehensive working knowledge of community resources and assists referral sources with information.
9. Performs on-call duties as scheduled, including weekends.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. All staff members are expected to participate as needed in variable shifts, including weekend rotation per staffing needs and departmental holiday rotation.
POSITION QUALIFICATIONS
1. High school graduate or equivalent experience.
2. Minimum two years of experience as a Personal Care Attendant required.
3. Bilingual - Spanish preferred.
4. Ability to work in a fast-paced environment; demonstrate ability to effectively prioritize and manage multiple demands with a positive attitude.
5. Possess strong analytical skills; organizational skills with attention to detail.
6. Possess high level of written/verbal and interpersonal communication skills.
7. Ability to take initiative to resolve challenges.
8. Ability to maintain confidentiality.
9. Possess high level ability to utilize Microsoft Word, Excel; Allscripts desirable.
10. Customer service background required.
11. Fast paced work environment history required.
12. Strong ability to multi-task and proven organizational skills required.
Vacancy expired!