Vacancy expired!
Telephone Company Customer SVC/ Admin. Assistant (Ventura Co)
Fast Paced, Fun Company needs a person who is dependable, smart, possesses and understands the value of having a positive attitude, always. If person has experience with the USA Telecom Industry, it is a Plus, but is Not a requirement. If person possesses knowledge of the various Business Voice & Internet products sold and used by businesses in years past and currently. Products and Services to have some experience with are – Analog Telephone Lines (POTs lines), Voice T1s, PRIs, SIP and VoIP Phone Services; DSL, Coax, Fiber and other Internet SVCs. Minutes of Usage in Lata, Interlata and Interstate. Experience at trouble shooting Voice Calling or Internet problems is a Plus, as well. Requires excellent computer and software program skills, and multi-tasking abilities. Pay will be very competitive and we offer good benefits.
Job duties include (but are not limited to):
Answer Phones/Data Entry/Organizing – Work with other staff to answer customer calls and transfer calls accordingly and handle customer issues presented. Input data and document various activities and results. Some filing & Record organizing required.
Collections – Working a smart process of electronic notification and live calls for past due accounts. Work through complaints and/or disputes on amounts owed or other issues with clients
Monthly Billing – Learn our billing system and execute billing each month. Assure Call records are input and billed accurately and on time each month. Work with Billing Software Co. as needed
Teamwork – Work with other staff well for various needs that arise and help them if and when needed and ask for help when you need it, as well. We are all here to help each other!
Some Experience in Bookkeeping is also a Plus!
Good experience with Word & Excel is also a Plus!
Good Record-keeping and report prep skills & Update Maintenance needed
Good Written & Oral communication skills needed
Good ability to understand the entire scope of various problems/issues and offer smart, creative solutions to some of these various problems/issues
Ability to meet deadlines required
Bonus Opportunity – Light sales of Internet, VoIP, SIP and other Voice Services is an option you can do, although not a requirement! We sell and support these Services and you can earn commissions for selling and or helping sell these solutions. We will train you on how these Solutions work and what the great benefits are ?
Thanks for applying! We look FWD to meeting you!
Vacancy expired!