Mid-sized Thousand Oaks financial services company seeks bright and articulate person with strong negotiations skills.
The ideal candidate will possess and demonstrate the following:
Ability to handle high call volume
Ability to adhere to all state, federal, regulatory and client guidelines
Excellent written and verbal communication skills are a must
Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
Previous skip-tracing and/or research experience a plus.
Duties of a collector include, but are not limited to:
Utilize collection demand scripts;
Adapt scripts to collection calls in order to respond effectively to debtor disputes and /or challenges;
Research accounts with state and federal regulatory bodies to verify the debtor entity;
Review collection accounts and determine best method(s) for locating debtors;
Determine and verify debtors' whereabouts, employment, earnings, liabilities, assets, and ability to pay via skip tracing and other activities;
Handle an inventory of a minimum of 200 accounts while consistently achieving monthly collection goals;
Ability to prioritize and stay current on all accounts assigned;
Use collection program(s) to monitor accounts for collection activity, including scheduled payments;
Input concise notes of all collection activity into the appropriate collection system;
Investigate, evaluate, and analyze financial statements, credit reports, employment status, and/or assets in order to determine the debtor's ability to pay;
Negotiate and maintain payment arrangements based on evaluation of the debtor's financial position;
Negotiate payment in full and/or settlement of the account based on evaluation of the debtor's financial position;
Collect and archive information received from debtors;
Adhere to assigned work schedule and hours;
Attend and participate in all training classes and or meetings requested by management.
Bilingual preferred: Spanish.
Benefits include competitive wages, 401k, health, dental, vision, paid vacation, holiday, and sick pay