Vacancy expired!
- Serve as primary contact for customer implementation. Capable of managing projects independently
- Manage implementation tasks and coordinate activities with the customer, trading partners, and other implementation team members.
- Capable of working on multiple projects with multiple clients and/or partners
- Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
- Manages customer expectations and project scope.
- Actively contacts and follows up with customers to drive continuous progress on the completion of their project.
- Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
- Assists the customer with the integration testing process, including an understanding of basic integration functions and BSP mapping changes for assigned ERP packages – NetSuite and SPS Commerce Must
- Assist the customer with the usage of the SPS Commerce
- Handle more complex functions associated with the Integration to the SPS Commerce translator(s).
- Identifies and communicates implementation issues and escalates to the appropriate parties.
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- Work cross-functionally to ensure customer satisfaction
- Responsible for working with internal and external resources to drive the successful completion of a project.
- Prioritize internal resources to meet customer expectations.
- Bachelor's Degree Required
- 3-5 years of experience managing project tasks and performing work on software implementations.
- Proven ability to serve as primary contact for a new customer implementation that includes all phases of the project lifecycle: kickoff, configuration, testing, and production.
- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
- Proven analytical, problem solving and troubleshooting skills.
- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
- Prior experience in configuring software applications, based on customer specifications
- Prior experience in testing software, or working with customers on testing processes
- Experience with Microsoft Office and Internet applications required
- General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes required
- Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is preferred
- Prior experience with SPS Commerce EDI products and services in an implementation role; or equivalent experience with or another B2B or EDI provider is highly desired.
Vacancy expired!