Vacancy expired!
- Execute deskside support services at the request of clients.
- Refreshes from Windows 7 to Windows 10; installation of new equipment from old; IMAC
- Collaborate with selected strategic team members to provide expertise and work direction.
- Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add, and Change) and Desk Side Service type events.
- Conduct technical support in accordance with documented standard procedures.
- Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.
- Maintain close contact and open communication with clients and management until an issue has been resolved.
- Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.
- Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.
- Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
- 2 year or 4 year Degree or vocational training equivalent in CS or MIS.
- 3-7 years of experience installing, troubleshooting, and supporting corporate AV equipment.
- S. Citizen
- Valid driver’s license with clean driver’s history
- Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
- 10 days PTO
- Comprehensive benefits package
- Medical
- Dental
- Vision
- Short/Long term disability
- 401K Plan
Vacancy expired!