Job Details

ID #15464276
State California
City Westlakevillage
Job type Permanent
Salary USD $90,000 - $110,000 per year 90000 - 110000 per year
Source Jobot
Showed 2021-06-15
Date 2021-06-14
Deadline 2021-08-13
Category Architect/engineer/CAD
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Senior Support Engineer

California, Westlakevillage, 91359 Westlakevillage USA

Vacancy expired!

Well-funded Tech Startup needing a Senior Support Engineer!

This Jobot Job is hosted by: Ashleigh HeatherlyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $90,000 - $110,000 per year

A bit about us:

We are an award-winning robotics company that provides the next generation of warehouse automation solutions.

Why join us?
  • Competitive Compensation
  • Startup Environment
  • Equity Options
  • Company Benefits
  • Meaningful Work!

Job Details

Responsibilities- Maintain strong communications with customers to understand and capture their needs- Configure the Warehouse Workflow Application via SQL Queries and code manipulation to optimize workflows and improve productivity & efficiency of overall order fulfillment processes- Quickly identify and resolve application issues resulting in undesired or unaccounted for behaviors- Serve as an escalation point to resolve application-based issues fielded by Tier 2 Application Support staff- Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organization- Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems- Perform queries in postgres, analysis of service and server logs, truncating log files to clear space, etc.- Work closely with Engineering to perform tasks like product validation at a very early phase of development, before initial roll out to Operation, in order to reduce test time and create a clearly defined path from Engineering to Production- Attend meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result- Serve as an escalation point for the Tier1 & 2 resources for issues arising in production- Serve in on- call rotation for 24/7 escalation when applicable- Improve configurations at new production sites- Assist the Robotics Operation Center (ROC) management team in ensuring quality control in a dynamic and scaling environment- Maintain and improve support quality per organizational KPIs- Maintain flexibility with work hours and work days- Ambitious, curious, and eager to learn - excited about robotics and logistics- Configure all robotic systems and applications- Site optimize robotic picking simulations to maximize throughput- Monitor and execute the release of engineering updates into production (robots & application)- Initial test and configure robotics systems at new customer sites with requirements

Requirements- 3-5 years' Linux experience (mid to senior level)- 3-5 years' Postgres SQL (or other DB) experience (mid to senior levels)- 3-5 years' Python or similar experience (mid to senior levels)- Customer service experience and orientation- Monitoring nationwide or global infrastructure on a 24/7 basis for health and uptime- Excellent communication skills - both written and verbal- Willingness to work flexible hours and shifts- High energy, self-motivation, and a dedication to excellence - motivated to take on difficult and rewarding challenges- Technical degree or certification preferred- Accustomed to 24/7 on-call escalation preferred

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Vacancy expired!

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