Application Support Engineer Tier job vacancy

Vacancy expired!

Company DescriptioninVia Robotics is a Southern Californian technology company founded in 2015 that provides the next generation of robotics warehouse automation and software solutions for eCommerce distribution centers and supply chains. As the developer of the world's first "Robots-as-a-Service" autonomous mobile robot picking and goods-to-person system, inVia is powering the future of warehouse productivity without disrupting the ecosystem of a business's operations.Looking for a new challenge in an 80 billion dollar industry that is being defined by the minute? Changes in the eCommerce, internet service based IT and robotics industries are moving at high velocity, and inVia sits at the intersection of all three. Taking on new, unsolved problems is in our DNA. Looking for highly motivated technical self starters who love to learn on a daily basis and can handle a continuously evolving software application stack that is iteratively changing to meet our customers needs at a startling pace.

Job DescriptionTier 2 application support engineers work hand in hand with our Robotics Engineering departments to understand, deploy, optimize and provide on-going support of the inVia Robotics Autonomous Retrieval Systems while helping to operationalize new features and functionalities for our Tier 1 Support staff in the Robot Operations Center (ROC).This role also acts as a point of contact for our Tier 1 ROC Engineers to escalate more complicated issues that require in-depth working knowledge and expertise of the application and systems outside of the Tier 1 teams’ scope and ability to resolve.

Responsibilities- Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 organization.- Become intimately aware of the core products and how fulfillment workflows integrate from the customer to all inVia systems.- Respond to customer inquiries and emails during all hours of support, including on-call rotating schedule for weekends and holidays. - Perform complex queries to troubleshoot and customize application configurations per customer request in inVia’s proprietary software.- Attends meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result.- Serves as an escalation point to resolve application-based issues fielded by Tier 1 support.- Make improvements to new production sites in order to pass to T1 resources for production monitoring.- Assist ROC Management in ensuring quality control in a dynamic and scaling environment.- Maintain and improve support quality per organizational KPIs- Assist T1 in managing production sites as needed.- Flexibility with work hours and workdays- Ability to prioritize and logistically support multiple production environments at a fast and dynamic pace when required for peak season.

Initial Robotic System Setup- All robotic system and DB driven application provisioning and configuration.- Site optimization in robotic picking simulations to maximize throughput.- Monitor and execute the release of engineering updates into prod (robots and application)- Initial testing and configuration of Robotics Systems at new customer sites with requirements.

Desirables:- No Robotics Experience Required. - Linux experience 1-3 years (more familiarity the better)- 2 years of Postgres experience or other SQL Driven DB - Technical customer application support experience. - Monitoring nation-wide or global infrastructure on a 24/7 basis for health and uptime- Excellent communication written, verbal, and intercultural. Will be communicating with the customer by email and chat. - Willingness to work flexible hours and shifts.- High energy, self-motivation, and a dedication to excellence - motivated to take on difficult and rewarding challenges- Ambitious, curious, and eager to learn - excited about robotics and logistics

Nice to Have- Technical Degree or Certification- Accustomed to 24/7 on-call rotation

Job Type: - Full-time - Work from home supported

Vacancy expired!

ID	#8301332
State	California
City	Westlakevillage
Job type	Permanent
Salary	USD Depends on Experience Depends on Experience
Source	inVia Robotics
Showed	2021-01-18
Date	2020-12-22
Deadline	2021-02-20
Category	Software/QA/DBA/etc
Create resume

Job Details

Application Support Engineer Tier 2