Job Details

ID #17209901
State California
City Woodland
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Centraprise Corp
Showed 2021-07-24
Date 2021-07-23
Deadline 2021-09-21
Category Et cetera
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Salesforce Marketing Cloud Support

California, Woodland, 95695 Woodland USA

Vacancy expired!

Job Title: Salesforce Marketing Cloud Support

Location: Woodland Hills, CA (remote)

Duration: 6 months’ contract to hire

Job Summary:This position will be responsible for support of the Salesforce Marketing Cloud (SFMC) platform and will interact with business stakeholders and technology counterparts. Provide expertise in the functionality of Salesforce Marketing Cloud platform and the applications it supports. Understand customers’ business processes and products and how they best can be supported. Performs troubleshooting for user/system environmental issues.

Essential Job Functions:
  • Provides technical expertise, analyzes, and evaluates code issues
  • Level II troubleshooting for user/system issues whether single or multi-user user incidents/problems
  • Application change impact analysis
  • Trend analysis on incident data and proactively conducts root cause analysis on identified problems
  • Proactive analysis of platform architecture and process improvement
  • Create/maintain intellectual property/ knowledge material (runbooks, workflows, API mapping, etc.)
  • Batch/automation monitoring
  • Performance monitoring, identification of performance gaps
  • Reporting
  • Responds to business service requests
  • Release/infrastructure implementation/maintenance support

Experience Requirements:
  • 2+ years’ experience configuring Salesforce Marketing Cloud, including customer journeys and email templates
  • Experience with Marketing Cloud integration with Salesforce CRM (Sales Cloud / Service Cloud)
  • Experience with Lightning and Lightning Web Components
  • (Preferred) Knowledge of basic HTML and comfortable writing occasional SQL queries

Vacancy expired!

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