Vacancy expired!
Skills/Abilities:
- Support the development and configuration on various areas including, but not limited to ITSM, Service Portal, Performance Analytics, Integration Hub, CSM, HRSD.
- Design and develop / configure workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
- Build workflow applications based on customer requirements
- Formulate functional testing approach, test cases and document them, Support User Acceptance Tests and deploy code into Production in defined releases
- Participate / conduct code walkthroughs with other team members
- Support ServiceNow platform upgrades
- Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution
- Analyse, troubleshoot, and fix identified SNOW system issues
- Provide direction to on call/support team member to resolve issues quickly
- Ability to learn and deploy new functionality / capabilities using ServiceNow platform to meet customer expectations
- 6+ years of experience working on ServiceNow in an enterprise environment
- 6+ years of ServiceNow development / implementation / integration / administrative experience
- 4+ years of experience leading team of developer(s)
- Experience working with web technologies (HTML, CSS, JavaScript (AngularJS), PowerShell, XML, SOAP, REST, Jelly, etc.)
- Experience working with databases (MySQL, Oracle, SQL Server, etc.)
- Experience integrating internal and external (SaaS based) ticketing systems / applications like HPSM, Zoom, Workday is a plus
- Experience interacting with customers to address/resolve queries.
- A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis.
- Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations is a plus
Vacancy expired!