Job Details

ID #17059196
State Colorado
City Aspen
Job type Full-time
Salary USD TBD TBD
Source Aspen Skiing Company
Showed 2021-07-20
Date 2021-07-20
Deadline 2021-09-18
Category Et cetera
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Front Office Manager - Limelight Aspen

Colorado, Aspen, 81611 Aspen USA

Vacancy expired!

Job Description

The Front OfficeManager will provide support to the Front Desk and Guest Services departments and will ensure smooth operation of these areas. Welcome guests to the hotel, check guests in and out, coordinate hotel transportation, handle guest complaints, assist other departments as needed. Act as interface between guests and hotel.

This role typically pays around $60k midpoint, actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job FunctionsMonitor and coach hotel policies and standards at the Front Desk and in Guest Services ensuring the best experience for every guest. Hire and train employees.Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest.Manage and maintain working environment and administration for staff.Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties.Perform as Manager on Duty as required.Deals with all guest related issues as well as emergency and security situations in all areas of the hotel. Maintain to a high and safe standard the garage environment and the hotel vehicles.Assists the Front Desk Manager in the following duties:Daily Operations ReportFuture room blockingLift ticket orderingGroup billingManagement of ALICE system Log and search Lost & Found itemsIncident ReportsManagement of HMS Departmental scheduling to meet business needs.Staff reviewing, development and motivation.Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies.Review guest arrivals/ departures and identify specific requirements as required.Organize airport transportation for guests and groups prior to arrival.Perform regular vehicle inspection to ensure cleanliness inside and out.Ensure regular vehicle maintenance is up to date.Support other hotel departments as needed such as reservations, engineering & housekeepingEnsure cleanliness and integrity of the hotel, specifically guest rooms and public areas

Qualifications

College degree preferred.Ability to multi task and prioritize.Competent with computer programs such as Microsoft Office.Valid Colorado driver’s license.

Additional Information

Supervision Given and Received

Given: Exercises direct supervision over front desk staff Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Received: Works under limited supervision of Director of Operations. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job.  Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.    

This job descriptionis designedto indicate the general nature and level of work. Itis not designedto contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company /The Little Nell /Limelight Hotelis an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visitaspensnowmass.com/jobs/benefits

Vacancy expired!

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