Vacancy expired!
ABOUT AVAYA
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.ABOUT THE OPPORTUNITY The Avaya Cloud Service Solution Engineer (SSE) is a senior level support architecture role. The successful candidate will help deploy, integrate, and maintain the solutions required to transform premise-based Avaya Aura solutions to hosted solutions. The Cloud SSE partners with internal teams to provide technical leadership in the transformation of traditional UC and CC technology to UCaaS and CCaaS, while provides strategic, technical leadership, ensuring that all cloud solutions and architecture adhere to industry best-practices for scalability, usability, performance, security, and serviceability. This role also designs, deploys and oversees the implementation and integration of Avaya Aura UC and CC systems for cloud-based infrastructure and has responsibility for relationship management with internal teams responsible for IaaS platform vendors. The SSE helps drive the requirements for integrations of Avaya enterprise solutions with virtualization platforms and methods from IaaS providers. Integration of these platforms with a customer self-service web portal, managed services platforms, reporting infrastructures, and existing business processes are key deliverables of the role.To be successful in this role, you will have to provide top tier solution support for critical/complex escalations in customer production, managing the technical progression of the troubleshooting as they traverse multiple layers of the stack.#LI-LD1ABOUT THE RESPONSIBILITIES- Develops strategic plans for cloud-based Avaya solutions, including transition strategies, risk assessment, and roadmap planning.
- Oversees the implementation and integration of Avaya solutions for cloud-based implementation. This includes both migrating on premise applications to cloud infrastructure as well as maintaining applications already in cloud infrastructure.
- Partners with internal stakeholders to investigate and communicate the impact of architecture and design choices on attributes like scalability, performance, availability, and security. Identifies gaps, strategic impacts, financial impacts, and the risk profile in the technical solution or offering and provides technical support.
- Troubleshoots complex production technical issues for cloud-based solutions. Identifies and mitigates risks on projects.
- Will help develop documentation, and dissemination of processes related vendor relationship management, tracking, troubleshooting, and reporting for cloud-based solutions.
- Provides technical leadership and participates within teams as needed for support of cloud-based initiatives (i.e. Database, Infrastructure, Development, Data Security).
- Provides technical documentation for the purposes of integrating the cloud hosted Avaya solution into existing change management and release management workflows
- Helps in the creation of automation practices where applicable to drive efficiencies in deployment, monitoring, and ongoing maintenance of the solutions
Vacancy expired!