Vacancy expired!
Manage the development and implementation process of a specific company product.Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.Senior Manager, SaaS Problem Management TeamSaaS Engineering & OperationsPOSITION: Senior Manager, SaaS Problem Management TeamPREFERRED LOCATION: United StatesREPORTING RELATIONSHIP: Yury BuksDirector,SaaS Service Management Experience EngineeringOracle SaaS Service Management Experience Engineering team is looking for dynamic, self-motivated team player to be part of the SaaS Problem Management team.The Problem Manager is responsible for managing the lifecycle of all recurring incidents to SaaS services in the form of postmortem investigations. The Problem Manager’s primary objectives is to collaborate with various Cloud Property DevSecOps teams prevent to recurring incidents from happening, and to minimize the impact of incidents that cannot be prevented. This influential role will be responsible for executing a scalable problem management process/procedure following common cloud best practices. The role will drive continual improvement into the greater process through data-driven decisions to increase further stability and overall reliability into the Oracle Cloud Environment. The Oracle Cloud SaaS business is a major focus point of the company and area of extremely rapid growth.KEY RESPONSIBILITIESOversee and improve SaaS organization’s problem management process by seeking out and integrating best practices wherever possible while promoting a DevSecOps culture across the organization.
Iterate regularly on the problem management process using data gathered about the frequency and severity of incidents.
Conduct postmortem investigations and root cause analysis (RCA) meetings with all relevant stakeholders including writing meeting agendas and facilitating the sessions.
Creatively implement a variety of root cause analysis techniques.
Coordinate between DevSecOps teams as they work to determine and remediate the root cause of SaaS major incidents, document corrective actions with task owners and due date, and follow up to ensure tasks are completed.Continual follow up of identified action items may be required until resolved.
Define KPIs associated with problem management and prepare reports to demonstrate the value of problem management.
Partner with the Incident Management team to smoothly and quickly transition major or recurring incidents into the problem management process.
Train, coach, and mentor teams in problem management process practices.
Partner with the Change Management team to conduct post maintenance window reviews to identify areas of improvement.
Communicate information both to senior management as well as local CloudDevSecOps teams regarding necessary process/procedures adjustments
Measure and manage team performance for problem management execution
PREFERRED SKILLS & EXPERIENCEThe candidate will have deep experience in Post-Sales Technical support and more specifically will have the experience described below:College diploma or university degree in the field of computer science and or team management and/or 8 years equivalent work experience
Overall understanding of cloud-based architectures
Prior experience in mission-critical cloud-based support role
Familiarity with common cloud problem management best practices
Experience working for cloud SaaS service providers
Strong written and verbal communication skills to coordinate with local and English oriented teams
Strong analytical skills to review data trends and execute data-driven decisions
Project release planning and management experience
Familiarity of Oracle Cloud platform technologies
Awareness of general LAMP and WAMP platform architectures
Awareness of general cloud application development standards
Experience with working for hyper growth Cloud Service providers preferred
Prior experience with documentation and management tools such as Confluence and JIRA
ITIL certification preferred
REQUIRED PERSONAL ATTRIBUTESStrong customer service orientation
Proven analytical and problem-solving abilities
Good written and oral communication skills
Enriching interpersonal skills
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
EDUCATIONA Bachelor of Science degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry with 3.0 GPAOR proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).ADDITIONAL INFORMATIONAs part of Oracle's U.S. employment process, candidates will be required to complete a background check, prior to an offer being extended. These background checks include:Prior Employment Verification
Education Verification
Social Security Trace
Criminal Background Check
Motor Vehicles Records (where required for position)
Oracle Supports Workforce DiversityCONTACT INFORMATIONJob: Product DevelopmentOrganization: OracleTitle: Program Manager 4-ProdDevLocation: United StatesRequisition ID: 210002O3
Vacancy expired!