Vacancy expired!
Knowledge Management, Inc. (KMI) is a Small Disadvantaged Business (SDB) providing Information Technology, Cyber Security, Data Analytics and Professional services to the Federal markets. Since 1998, our solutions and services have improved our client's performance and operational effectiveness, while reducing costs and mapping technology needs for tomorrow's requirements.
Title: System Administrator Locations: Aurora, CO - Passport Agency Required clearance: Secret (Active) Work Status: US Citizen Estimated Contract Duration: Base year + 6 (1 - year options) Experience/Education: Bachelor's degree and 2 to 4 years of Systems Administrator experience in a Windows-based environment or high school diploma/equivalent and 6 years of professional IT support experience. Certifications: CompTIA A+, Network+, and/or Security+ Certifications Shift: 1st Shift (8:00 am - 4:00 pm) Summary The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which our customers IT systems reside and operate. The SA provides support at domestic facilities working closely with the Government SA's as requested. The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with customer policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government. The SA installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Responsible for providing all customer facilities with HW/SW technical expertise.- Day to Day Work Responsibilities: The position requirements described below support the Systems Administrator position. The candidate should have demonstrated experience working at a client site in a high stress environment and deliver measurable results. Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all CA applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
- Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance or third party vendor actions.
- Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
- Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
- Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
- Provide server/workstation security services.
- Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
- Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
- Provide all Active Directory service/user account and password administration, and Active Director user privilege administration and badge logon administration.
- Create, maintain, track and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
- Develop, maintain, and communicate diagrams, system configurations and technical documentation.
- Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
- Document, track and report on the support provided to the CA facilities (inclusive of all levels of support and all CA facilities); report and follow-up on all trouble calls.
Vacancy expired!