Job Details

ID #21597482
State Colorado
City Boulder
Job type Permanent
Salary USD TBD TBD
Source Genesis10
Showed 2021-10-23
Date 2021-10-22
Deadline 2021-12-20
Category Et cetera
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Content Strategist II

Colorado, Boulder, 80301 Boulder USA

Vacancy expired!

Genesis10 is currently seeking a Content Strategist II with our client in the SEO industry in their Boulder, CO location. This is a 6 month + contract position.

Summary:
  • As a Content Strategist, you own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, knowledge base, help answers, etc.).

Responsibilities:
  • Develop a holistic understanding of all support content that exists for one or more products
  • Develop and drive overall content strategy, focused on user issues and product roadmap
  • Work closely with the content writers to ensure creation and delivery of accurate, effective content for all support channels; collaborate with stakeholders for content approvals; act as main contact point to understand how content can support product launches, business goals, and priorities; turn business goals into content solutions
  • Proactively identify opportunities to optimize content using data, industry best practices, and experimentation
  • Partner with product and analytics teams to conduct experiments and user studies to understand user journeys and create the most effective content for end users, partners, and customer care agents
  • Synthesize content insights, guiding principles, and best practices in order to advocate for the best experience for users

Qualifications:
  • Bachelor's degree or equivalent practical experience
  • 3-5 years' experience in content strategy, business strategy, or related project / program management
  • Experience leading multiple, time-sensitive projects with competing priorities while working independently, with high attention to detail
  • Proven ability to influence others and communicate and collaborate well with cross-functional teams
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired:
  • Experience in building strategic content plans and analyzing user data
  • Ability to distill complex user issues into digestible user content strategy
  • Experience in experimenting with new content formats

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V

Vacancy expired!

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