Vacancy expired!
- As a Content Strategist, you own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, knowledge base, help answers, etc.).
- Develop a holistic understanding of all support content that exists for one or more products
- Develop and drive overall content strategy, focused on user issues and product roadmap
- Work closely with the content writers to ensure creation and delivery of accurate, effective content for all support channels; collaborate with stakeholders for content approvals; act as main contact point to understand how content can support product launches, business goals, and priorities; turn business goals into content solutions
- Proactively identify opportunities to optimize content using data, industry best practices, and experimentation
- Partner with product and analytics teams to conduct experiments and user studies to understand user journeys and create the most effective content for end users, partners, and customer care agents
- Synthesize content insights, guiding principles, and best practices in order to advocate for the best experience for users
- Bachelor's degree or equivalent practical experience
- 3-5 years' experience in content strategy, business strategy, or related project / program management
- Experience leading multiple, time-sensitive projects with competing priorities while working independently, with high attention to detail
- Proven ability to influence others and communicate and collaborate well with cross-functional teams
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
- Experience in building strategic content plans and analyzing user data
- Ability to distill complex user issues into digestible user content strategy
- Experience in experimenting with new content formats
Vacancy expired!