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RESPONSIBILITIES:Kforce has a client in search of a Global Network Engineer in Boulder, CO.
Key Tasks: Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely manner Global Network Engineer will be monitoring and responding to tickets, alerts, and general inquiries from internal and external customers. Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems. As a Global Network Engineer, you will perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency Escalate/Assign tickets to appropriate teams, leads and managers Global Network Engineers perform direct communications to customers for updates as necessary Resolve customer inquiries, if possible, by utilizing documented processes Professionally manage difficult and/or emotional customer situationsREQUIREMENTS: High School diploma/GED required 2+ years of customer service experience (NOC environment is preferred) Ability to navigate multiple computer systems/applications simultaneously Knowledgeable with G-Suite applications Excellent written and verbal communication skills Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks Ability to work in a fast-paced environment Active Listening Data Entry skills Attention to detail Good Time management skills Salesforce experience is a plusKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!