Vacancy expired!
Major technology company is seeking a Help Desk Support Specialist with 2 plus years of experience responding to customer requests for assistance with computer software/hardware.Respond to user account and password resets.Regular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office, Internet Explorer, Adobe reader, etc.).Provide troubleshooting for software, installation of software.Troubleshoot networking issues LAN and WirelessTroubleshoot remote access VDI, VPN, Remote DesktopMaintain a regular and predictable work schedule.Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environmentPerform other duties as necessaryGood customer service skills.Good communication skills.Intermediate to advanced knowledge of PC software and networking: classes and/or experience.Strong understanding of Windows 7 and 10 desktop operating systems.Advanced understanding of Windows Office 365 Pro Plus suite.Ability to support Apple iPhonesExperience with Service Now or other trouble ticketing toolsVolt is an Equal Opportunity Employer.
Vacancy expired!