Vacancy expired!
Growing high-tech company is seeking a candidate for a Technical Support Representative position. This position will be best filled by a technician with high-energy, detail-oriented personality, with PC hardware/software experience, strong telephone and customer service skills. If you are enthusiastic, sharp-minded, detail oriented, and reliable, please apply!
Our Technical Support Representative can expect to:
Answer inbound calls and emails in a fast-paced environment
Provide extremely friendly, and professional service to our external clients
Work with various makes and models of PC's, HD Televisions, and touch screen monitors
Track open support cases and maintain accurate records, daily
Learn to use PC imaging software to create drive images and restore from drive images
Develop and maintain trusting relationships with team members and other coworkers
Be consistently punctual, reliable and professional
Our Company:
We lead the industry in providing electronic directory and information systems. With over 26 years of experience in the electronic directory sector, our experience and quality are second to none. We are strongly committed to providing our clients the very highest level of technical support. That commitment starts before shipping product, continues through the installation process, and beyond, for as long as the directory is in service.
Qualifications:
Must have a positive attitude and passion to please the customers
Must be friendly, comfortable and professional over the phone
Must be able to make mistakes and learn from them
Must be able to adapt and work through stressful situations while maintaining composure
Must have references with at least 1 positive reference from a prior direct-report manager
Must have a strong work ethic and self-motivation (self-starter, self-learner)
Proficiency with Windows Operating Systems
Proficiency with web-based applications (SaaS, ASP, ColdFusion, XML, IIS Server)
Ability to accurately diagnose and resolve hardware failure hands on
NOTE: May require background check in addition to references
Benefits:
Paid on the job training
Competitive salary
Company Paid Health Insurance
Paid holidays
15 days paid time off
401K with company matching (after 90 days)
TO APPLY:
Reply to this post with a COVER LETTER including a PERSONAL callback number and a best TIME to call. We'll be calling candidates for a telephone interview prior to meeting face to face.
Vacancy expired!