Vacancy expired!
West Safety Services is looking for a Voice NOC Technician (Day Shift) to add to its team in Longmont, CO.
The core focus of this position will be responsible for:
Providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.) while ensuring adherence to established departmental and corporate policies and procedures
Provide tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures
Monitor, troubleshoot and correct switch, voice platform, and network problems for all customer facing production systems in a 24-hour/7-day-per-week
Key areas of emphasis include:
Monitoring the health of the network
Break fix
Network alarms
Inbound and outbound calls
Work with both internal and external parties to resolve ticket issues
So, if youve been waiting for an opportunity with a multi-billion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and lets get started on something BIG.
Education:
High school diploma required
Associate's degree from an accredited college or university with major course work in computer science, MIS, telecommunications, networking, or a related field preferred
Experience
Minimum two years experience in technical support, Telephony, Network Operations Center or a similar work environment required
Based on departmental need one or more of the following may be required:
Minimum two years technical knowledge of one or more of the following is required:
Signaling protocols (ISDN, SS7, SIP, CAS, etc.) Circuit or soft-switch administration, maintenance or provisioning TCP/IP PC/Server and network hardware Demonstrated expertise with Unix and VI Editor DNS Administration, SSH, NFS, and Apache
Minimum two years technical knowledge of one or more of the following is preferred:
Basic understanding of CODEC technology (e.g., G711, G729, etc.)
Datacenter and Cisco networking
Application Service Provider (ASP)
Minimum one year knowledge of at least one Command Line Operating System required
Minimum one year knowledge of BGP, routing decisions, and VPN Tunnels
Minimum two years technical knowledge of IP Networks, Call Routing, VoIP and IP based networks in a WAN/LAN environment required
Minimum two years knowledge of Windows based platforms required
Minimum one year technical knowledge of one or more of the following programming language (e.g., Unix, HP OpenView, Network Node Manager, SONUS Fault Manager, and EMPIRIEX, 1 year preferred
Other
Intermediate knowledge of MS Word, Outlook, Excel, Access and PowerPoint required
Certification in Programming (e.g., Unix, CLI, Linux, and Perl etc.) preferred
May be required to work varying shifts
West is connecting people and ideas
We are delivering on their potential
We are improving the way we work and live
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Applications will be accepted through 3/12/19.
Equal Opportunity Employer/Veterans/Disabled
PLEASE NOTE:
Wests Safety Services has strict background check requirements both pre-employment and throughout employment
Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training
The company also runs a motor vehicle record check as part of the background check process
The Company conducts pre-employment drug screening and periodic screening during employment
Vacancy expired!